Ξενοδοχεία με 3-Star σε Free State, South Africa

The hotel is very good, but the TRIP platform has a very poor check-in experience. We arrived at the hotel tired. The front desk had our reservation information but denied that we had paid in advance. I showed my reservation form and it clearly showed that full payment was prepaid and included breakfast, but the hotel computer showed that no payment had been made. There is no choice but to pay separately to check in. Then I contacted the Trip platform and was told that Trip was booked through a third-party so-called partner. They contacted the local partner and finally the front desk confirmed that we had been charged twice. Trip customer service then called again and said that the hotel front desk did not read the order clearly, and I completely disagree with this explanation. I clearly saw that the hotel's computer showed that our reservation was unpaid. It should be caused by the lack of responsibility of Trip's local partners. In addition, the hotel has no restaurant at all and does not provide breakfast at all. All guests who stay can get a 20% discount coupon to purchase meals and drinks at the fast food restaurant in the service area of ​​the gas station next to it. The meals are very cheap. The accommodation we booked including breakfast was a waste of nearly 200 Hong Kong dollars. (My cashier receipt showed that the unit price of the room was 1178 ZAR, and the so-called breakfast-included price I actually paid was HKD 627).

The lodge is amazing! The location is very good it’s right in the middle of the city which makes it easily accessible. The room was clean. I would absolutely recommend it.

I enjoyed my stay and the services were perfect. I would love that there would be charging ports and a kitchenette in the room but otherwise it’s perfect.

Absolute bliss from the moment we arrived until check-out. The facility is spectacular, and the staff — from reception to the ground crew — are incredibly friendly, welcoming, and always willing to help. Their hospitality truly made our stay memorable. The facilities are top-notch and provide endless entertainment for both younger and older children, making it the perfect destination for families. What impressed us even more is how considerate and respectful the lodge is towards nature, which adds to the peaceful and beautiful atmosphere. We would most definitely recommend this lodge to anyone looking for a relaxing and enjoyable getaway. A truly wonderful experience — we can’t wait to visit again!

Great service and clean chalets.