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"Facilities: Absolutely loved the room, it was an unexpected delight. It was spacious, almost like a mini-suite, with a charming old European house vibe. The building itself is historic, filled with antique items. The decor was very comfortable, and the bed was great. The room had multiple balconies and windows with mountain views, and even old-fashioned keys, all contributing to a very reassuring atmosphere. There's also a public common area on the first floor where you can eat food brought from outside. Breakfast was good, very Swiss. Cleanliness: Very clean, especially the bathroom. Compared to other old houses I've stayed in, there weren't many insects here. It was cleaned daily. Environment: It's very close to the East Station, but actually only a twenty-minute walk to the West Station, making it super convenient to get to the town's main attractions and shopping areas. It's also very quiet. Service: The gentleman at the front desk during check-in was incredibly enthusiastic and meticulously explained everything. We also received an Interlaken City Card, which offers free public transport. Another lady was also very welcoming. One day later, a male staff member wasn't quite as understanding, but he still provided the necessary service, so it wasn't a big deal. It seemed like most of the hotel guests were Asian."

"Overall, this hotel is quite good. The location is very convenient, close to the city center, and surrounded by many restaurants and shopping areas. The rooms are spacious, well-equipped, and the beds are comfortable, suitable for extended stays. Although some areas are slightly dated, the hotel is clean and tidy overall. The hotel service is also excellent; the front desk staff are friendly, and the check-in and check-out processes are efficient."

"Stayed at twin deluxe room which is newly renovated and on the higher floors. Chose this specific twin room because of its size. Pros: 1. Hotel staff were friendly both at reception and breakfast 2. Rooms were fairly large and modern, views were incredibly (ask for mountain facing room) 3. They will give you an Interlaken guest card. 4. Location is about 7-10 mins walk from Interlaken West Station and surrounded by high-end shops. 5. There's free self-service coffee and tea making area at one of the floors and its helpful if you have a jug/bottle to fill cold/hot water Cons: 1. Same breakfast everyday and it lacked variety 2. No kettle nor cups to make hot drinks (notice this is the case with hotels in Switzerland 3. TV channels were mostly in German language"

"Breakfast had a great selection and a good view! The stay was during Easter and we were also given an Easter bunny chocolate which was a great gesture."

"Getting to the hotel from the central station requires a rather long bus ride, and buses only come once an hour, so if you miss one, you'll have a long wait. On the plus side, there's a bus stop right in front of the hotel, and you can see Lake Thun from the hotel balcony, which offers lovely views. The front desk service was professional, warm, and attentive. However, the room facilities are outdated, and the bathroom had a persistent sewer smell at night. Even closing the bathroom door didn't help; we had to leave the balcony door open to be able to sleep."

"Location The hotel is centrally located in Interlaken. Interlaken Ost train station is about an 8-minute walk away, and a bus stop is just about 100 meters away. This is very convenient for excursions in the region. Room The room was beautifully decorated in an appealing Baroque style, making it cozy and elegant. We also received a nice upgrade to a room with a balcony, which made our stay more pleasant. Unfortunately, cleanliness was a drawback: the silicone joints in the shower showed mold. This is unacceptable in a 4-star hotel. Staff / Reception At check-in, Pierre truly impressed us: he was very friendly, professional, courteous, and service-oriented. The rest of the staff was generally attentive and friendly but sometimes seemed a bit unsure and not always entirely competent. Language skills were an issue: German is only spoken to a limited extent, and Swiss German not at all, which sometimes complicated communication. Breakfast The breakfast, unfortunately, was very disappointing and did not match the quality expected of a 4-star hotel. • There was no declaration or allergen labeling for the food. • The products offered seemed cheap and stale: scrambled eggs from a carton, hard pretzels from the day before, and pastries and bread that were consistently low-quality frozen goods. On the positive side, the reception actively asked for our feedback after breakfast. After our honest comments, something was brought to our room as an apology. Unfortunately, this included some already moldy berries, which negated the good gesture. Overall Impression Despite the beautiful central location, the generally very nice room with a balcony upgrade, and especially Pierre's outstanding service, our stay was overall disappointing. The mold in the shower joints and the low-quality breakfast left a negative impression. For the price and star category, we would have expected significantly more cleanliness and quality. Therefore, we would not recommend this hotel."

"This is a lovely hotel with a lot to offer. The location is truly excellent—close to public transport and within walking distance of the main station. The staff were friendly and helpful, and our room was spacious and very clean.  The only area that didn't meet our expectations was the breakfast. The selection was quite limited, and the quality didn't seem to match the rest of the hotel experience. It was the one thing we were disappointed with. Despite the breakfast, we had a great stay and would recommend this hotel for its fantastic location and comfortable rooms."

"Hotel Krebs is very conveniently located, just about a 3-minute walk from the train station, making it extremely easy to reach even with luggage. This was another lovely stay at Hotel Krebs, and it felt great to return once again. The staff were as kind and welcoming as ever, with consistently warm hospitality that made the stay very comfortable and familiar. Guests staying at the hotel receive a 10% discount at the hotel’s restaurant, which is also a well-known and popular restaurant among locals. The food quality and atmosphere make it well worth dining there. In addition, the hotel offers discounts on various activities in Interlaken, which is a nice benefit for travelers planning to explore the area."

"Spacious room, delicious breakfast, convenient location near Interlaken West train station….they also provide complementary bottled water and fruits for hotel guests…..highly recommended"

"Car can park at the hotel entrance free of charge. Room is spacious for 4 people. Staff are friendly and provided us free travel card within interlaken area. My daughters are happy that the staff gave them chocolate and candy were put on the bed at Day 1. 10 minutes walk from Interlaken West Station. Not many choice for breakfast but the taste is good. Hotel cost is super expensive during summer time in Interlaken......but I still think this is a brilliant hotel."