Ξενοδοχεία με χώρο στάθμευσης σε Τυφλίδα

Wonderful stay at Mercure Tbilisi Old Town. The hotel is clean, quiet, and the staff are incredibly friendly and attentive. Perfect location and great service. Highly recommended

The hotel location is the best , it’s beside airport bus 337 , just 10 meters , the hotel clean and nice , the problem the reception guys who was there when I check in , he never welcome us or smile , he gave us the worst room in the hotel number 202 , the room view is to glass roof , no view , and this room design as 2 corridor connected to each other in L design and the second corridor lead to very small bed room with a TV fixed on the wall corner . The Mattress is good and comfortable and clean . For the bathroom it looks as a hospital bathroom and the shower water pressure is very very weak and can not wash well . I asked that guys in reception to change for me this room , he said that he has not only this room and Iam sure that the hotel rooms are most emphty . The food in restaurant is very expensive and very small quantity and you must make reservation if you want to have a dinner , the restaurant view is nice , any way the service was very bad and no manager available as that guys said to me , so I will not come back again to this hotel and I will not advise by it .

Nice, clean, elegant and modern hotel The restaurant has a variety of breakfast dishes The bathroom has a bidet, which is a plus for Muslims for cleanliness Next to the hotel is a 24-hour grocery store, a pharmacy and a specialty coffee shop The reception is cooperative and speaks English

Convenient city hotel located close to everything I needed. The location made getting around very easy. Breakfast was a standard hotel breakfast and perfectly fine. Staff were very friendly and helpful throughout the stay. One small downside was a slight bathroom odor if the door was left open, but overall the stay was comfortable and practical.

On the main road, a newly opened design hotel, very beautiful, good service, early check-in, very convenient for travel and dining, mainly convenient for carrying luggage without having to walk those small roads

Great value for money. We loved everything. The reception area has a lot of interesting items and furniture. The staff were friendly. They even allowed us to check in very early for a small fee!

Good hotel, about a 30-40 minute taxi ride from the airport. There's a gym and a small sauna. Breakfasts are tasty, buffet style, though the selection isn't huge. In the bathroom, the toilet flush wasn't working well.

Hotel itself was fine along with the breakfast. The spa was amazing, but I had 2 big problems with the hotel which is service and cleaning: 1. Cleaning: Rooms were not cleaned 3/12 days of the trip where we had to request multiple times those days to clean and sometimes it wasn't even cleaned properly as the room had multiple dead bugs on the floor, especially under the nightstands. 2. Service: The day I checked out my gold bracelet went missing after the cleaning that morning (my friend stayed an extra day). I dug through trash outside after a long battle for them to take me there. We searched the whole room, I spoke to cleaning and more. As I left (15) I spoke to front desk. On 16&17th I emailed. On 18&19th I called. On the 19th I was finally helped and told that he will finally ask around and email me back. It took 5 attempts for them to start bothering and it has ruined the experience for me. If you go really take care of your belongings, but the location is great and so is the pool.

The location is far from the center and you need to be careful as you can't go without using a taxi or bus. The equipment said toothbrush and bathrobe, but it wasn't in the room. I didn't have a bathtub in my room, so I told the front desk to change to a room with a bathtub. The luxury of the rooms and facilities is comparable to that of a 5-star hotel, but the service was the impression that it was a 4-star hotel.

Positive aspects: The hotel is newly opened, and the room itself is clean and well-maintained. Housekeeping is flawless – towels are changed daily, they are clean and in good condition. The bed is comfortable, Wi-Fi works reliably, and the climate control is adequate (neither stuffy nor too warm). The room is equipped with a TV, though the channel selection is limited (no movie channels such as TV1000). Standard amenities are provided: bottled water, slippers, and bathroom toiletries (mini-soap, shampoo, conditioner, and shower gel), although body lotion, toothbrush, and toothpaste were not available. Breakfast is quite basic, but all items are fresh. I would also like to acknowledge the staff member who quickly resolved an issue with a steamer – she was smiling, friendly, and efficient. 1. Check-in experience and guest information: Upon arrival, there was no warm welcome, no escort to the room, and no luggage assistance. No in-room information was provided regarding Wi-Fi access, hotel services, bar prices, or the schedule of the conference (timing and location). All of this had to be inquired about separately after check-in. Additionally, the front desk had difficulty locating my reservation, which caused unnecessary delay. I stayed at this hotel to attend a conference that lasted from early morning until late evening. Unfortunately, instead of a good rest, I had a terrible experience that completely ruined my stay. 2/ Security issue (a nightmare at night): At around 3 a.m., while I was fast asleep before an important day, strangers walked into my room without any prior notice – they opened the door with their own key card. They were just as shocked to see me as I was to see them. Imagine waking up to find unknown people in your private space. Not only is this a serious breach of security and privacy, but a little while later I was woken up again – this time by a receptionist who came to personally apologize for the earlier intrusion. Instead of handling this in the morning or at least calling first, they woke me up a second time. I couldn't fall back asleep afterwards, and I had to get up very early. 3/ Staff response (dismissive and unhelpful): In the morning, I went to the front desk to ask how this could have happened and what the hotel was willing to offer as compensation for my ruined sleep and emotional distress. The female receptionist gave me a cold, cynical reply: ”We already apologized to you – what more do you want?” and ”You didn't sleep? That's your problem. We said sorry.” This attitude is completely unacceptable in the hospitality industry. She made no effort to understand the situation, offered no solution (be it a discount, a complimentary service, or even basic human empathy). For them, a formal ”sorry” seems to be a free pass for any mistake. Conclusion: This hotel cannot guarantee the most basic things – your safety and a good night's sleep. And the staff clearly don't know how to handle guest complaints except with arrogance and indifference. You cannot get back the sleep you lost at 3 a.m., and the feeling of insecurity stayed with me for the rest of my stay. I cannot recommend this hotel to business travelers or tourists alike. If you value your peace of mind, decent service, and actual safety – look elsewhere. Apologies don't replace quality rest, and the staff attitude here is truly disappointing.