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"We enjoy staying in the Imperial Hotel for number of reasons. Convenient location in Ginza, easy to get taxi from the hotel. The hotel staffs are helpful and efficient. The check-in process is smooth and the luggages delivered to our room very quickly. The room is spacious as we are staying in Junior Suite. I love their shower with strong water pressure. Regarding buffet breakfast, they have a great choice of food. Two of the mornings we need to queue to get table for buffet breakfast, but the 3rd morning there was no waiting at all, so it depends which days you visit Japan to avoid the crowd. Overall, I will stay in Imperial again."

"Avoid the breakfast. Don't waste your money. Take a room without breakfast and save yourself 25 Canadian dollars per day. Without question worst quality breakfast I have ever had anywhere in Japan in the 8 years I have been traveling in Japan. The restaurant is leased and it's quite evident that the owners cut costs wherever they can. If you like fat, carbohydrates, powdered juices, canned fruit cocktail, warm yogurt, sugary cereals, greasy deep fried food you'll be in heaven. Otherwise skip this place you can do so much better spending your $25 outside of this hotel. I won't get into the details of how management handled this situation but suffice it to say that my complaints basically fell on deaf ears because they believed the restaurant over what was very obvious. The only fresh fruit they offer are cut up orange slices and cut up grapefruit slices. The unsanitary uncooled yogurt bowl is just foul. Just think how many hands touch that ladle and the fact that it's not being kept cool is shocking. Why they don't have small individual containers and a fridge to store them in is beyond me. While the hotel is clean and the service from the front desk staff very very good the rooms are incredibly small even for Japan. I ordered a double room for a single person. It was supposed to be a full-sized double bed. Well I had to sleep diagonally and I'm 6 ft 1 in. The mattress was old and soft and I have had back pain every single day. Typically in Japan you'll find hard beds much better quality than these beds. I will say the Onsen on the second floor was very nice to have and use each morning and each evening after a long day. The water temperature is very hot so it's something you'll have to get used to. It seems tattoos are accepted in this Onsen because I saw several guys that had tattoos and they told me it wasn't an issue which is quite unusual once again for Japan. There is only cleaning of the room every 3 days but they do provide you fresh towels each day. The towels are hung on your door in a plastic bag. Check out is very early at 10:00 a.m. and they don't allow for any flexibility unless you pay about $20 per hour which is crazy. They do have storage facilities for your luggage during the day and the staff are very helpful. The location is poor. There are very few restaurants in the area and the ones that are are just not quality restaurants. I've stayed in Tokyo a dozen times and this was my least favorite location and least favorite hotel for a number of reasons but especially the room size. I can live with a small room but these rooms are so crowded you can't even move. I couldn't imagine having two people in the room. APA hotels are usually quite good and reasonably priced but the big fail here is the quality and size of the beds and the leased restaurant. The food is a big fail for APA Hotel standards but that's a consistency issue that needs to be addressed by top management between all their hotels. There's lots of better hotels in the same price range and better location bigger rooms better quality everything. It would be the last Hotel I'd return to in Tokyo."

"When I booked online for the room, I stated very clearly no corner room, but when I discovered my room is nearly at the end, was a bit not happy. The location is 7 mins walk to suidoboshi station. But it's not very near to places like shibuya or Tokyo, a bit disappointed the single room is a bit small, but the milk lotion, liquid cleanser, face wash packet they provided is gd. A bit surprised they don't provide spoon but stirrer. The room is clean, and there is lawson at 2nd floor and laundry service at 7th level. I have taken video of the room but can't attach here, wasted. Near the suidoboshi station are some eateries. They provide one water bottle daily and clean the room daily which is good. If you preferred a clean room, this hotel is apt for u. The hotel provided airport limousine bus to airport but not vice versa"

"The hotel's location is unbeatable, right next to Chinatown, making it incredibly convenient for dining. The beds in the rooms are quite large, unlike typical twin beds. Although the hotel is a bit old, the cleanliness is decent. However, on our last night, around 4 AM, a drunk Japanese guest tried to open our room door. While they didn't succeed, it genuinely scared us. We immediately reported it to housekeeping, asking them to check the surveillance cameras. Housekeeping initially said the cameras couldn't see that area. Since it was still early morning, we decided to address it again at check-out the next day. When we checked out, we raised the issue once more. The front desk assistant manager, a woman named Junko, handled our complaint very seriously. Her English was excellent. I insisted that the cameras be checked immediately. When we returned from dinner, she confirmed it was a drunk Japanese guest. Regardless of whether that's true or not, I appreciated her positive attitude. Everyone knows Japanese people enjoy drinking, and I just wanted to bring this to the hotel's attention, hoping they'll take incidents involving intoxicated guests trying to open random doors seriously to prevent them from happening again!"