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"Stay on 8/5/2026 The location was great, very close to the beach. The room itself was okay and comfortable enough for our stay even it old concept. However, we requested a queen bed but were given two single beds instead, which was quite disappointing. We were also placed in the room at the very end, and the view outside the room was not pleasant at all. There were piles of thing with unfinished construction materials, and rubber pipes scattered around, making the area look messy and poorly maintained. Even though we only stayed for one night and not even a full 24 hours, but we paid because we simply wanted the experience of staying near the beach. Guests should still be treated properly regardless of how long they stay. I also don’t understand why guests would be placed in a room facing an unfinished work area with construction materials right outside the stairs. I understand the hotel may have been fully booked and changing rooms might not have been possible, but at least maintain the area better before assigning guests to that room. The staff service was also disappointing. One of the female staff members seemed unfriendly and gave us the feeling that she judged us based on our appearance because we had just come back from the beach and went straight to check-in after checking out from our previous hotel. The way she treated us felt unwelcoming bcs she pass us to another staff & she happily treat next guest bcs they are same nationalities. Unfair Overall, the location is a plus, but the service and room experience could definitely be improved. I dont have much photo but i have many video from my camera your hotel's room bcs we not satisfied"

"We had a great stay at this hotel. The property is very nice overall, and the breakfast area is especially beautiful, set right in front of the sea, which makes for a really relaxing start to the day. One of the biggest advantages is the location and layout. The hotel stretches across the width of the island, with access on both sides, so you can easily reach the port on one side and Railay Beach on the other. This makes getting around very convenient. The rooms were in good condition and had everything we needed for a comfortable stay. Overall, a very pleasant experience in a well-located hotel."

"This hotel is convenient for a layover. It's next to the Central shopping center, about a 7-minute taxi ride away. We booked a room with a pool view but ended up with a view of the parking lot, and in the morning, it turned out to be a construction site, which was a shame since we wanted to sleep in. The pool is clean and open late. I wish they provided disposable toothbrushes."

"The hotel location is good but the service needs to be improved much.The bedsheet had a hole in it,like it was teared and when I asked about jt theu told us all their bedding was old.I said.it is fine if it is older but the hole is not acceptable.Finally,they chenged the sheets without apology.The hotel has a restaurant and small swimming.pool which is nice,there are also chairs to lay on by the pool..Staff training.is.needed and.management has to think about investing in new bedding for sure."

"This is our second visit to Ban Sainai resort Krabhi, first visit was in 2016.. I can say the experience got better.. We had a wonderful stay at this beautiful resort in Krabi. We booked a pond-facing deluxe room, and the views were simply stunning — surrounded by lush greenery, a peaceful pond, and dramatic limestone cliffs that truly make this place special. The cleanliness was excellent, and everything was very well maintained. What stood out the most was the front office team — always smiling, warm, and ready to help with anything. Their hospitality really made us feel welcomed throughout the stay. The location is great — tucked away in nature for peace and relaxation, yet still convenient to reach places like Ao Nang Beach with the resort’s very convenient shuttle service. Breakfast was awesome, with good variety and quality. Another highlight was the swimming pool, which is honestly one of the best we’ve experienced — very scenic and perfectly maintained. Overall, this is one of the best nature resorts we’ve stayed at. Perfect for couples and anyone looking to relax in a serene environment. Highly recommended! Will definitely visit again."

"good location, next door to the beach, convineint stote, n8ght market, walking street, beakfast is good, resturant ring side of the beach, room &bath room is good, The hotel provide 2bottles of water with only one coffee mug, no glass water drinking or in bath bath room. I come to lobby and ask for it. She said it our policy ! I ill ask housekeeper to give you later. I said I need now, she the get out from her seat searching for the glass., the light on the bed out of sevice, need repare."

"If you're looking for a quiet stay, avoid this hotel. The front desk service and public areas were nice, but the room itself was a disaster from facilities to cleanliness to soundproofing. I don't know what percentage of rooms have connecting doors, but the thin wooden doors offer absolutely no sound insulation. You can hear every word spoken at a normal volume from the next room. The wall insulation is also terrible, leading to being kept awake until 3 or 4 AM nightly by parties next door, only to be woken up again around 7 AM by laughter from the room with the connecting door. The shower has a bench underneath it, but the water pressure is so low that the water barely reaches past the bench. For those who don't like sitting while showering, you have to awkwardly lean into the bench, which is very uncomfortable. The hairdryer was rusty, hot, weak, and felt like it could scratch you. There were remnants from a previous guest on the toilet, the comforter had noticeable stains, and housekeeping didn't replenish amenities like toothpaste, so we had to call room service for them every day."

"Great beachfront hotel with friendly, smiling staff. The kids' pool is amazing and very safe. Excellent family atmosphere and the AC is very cold. Areas to improve: Found dust on items like the hairdryer and in the bathtub; housekeeping should use vacuums and ensure bed linens are changed. Also, there's a bad odor from the ground-floor waste area. Despite this, we loved our stay and ”will definitely be back!”"