The air conditioning in the room was very loud, whether it was on or off. The other amenities and facilities were pretty good. No adapter was needed, and there were plenty of mirrors. Tea bags, coffee, and a mini-fridge were provided. The room itself was small, but the bathroom was spacious. Next time I visit, I'll definitely stay somewhere else, even though this was an upgraded room. However, I checked reviews for every hotel, and no place in the same price range had quiet air conditioning, so it might be a common issue.
The Venetian Macao boasts an elegant environment, excellent facilities, and professional, attentive service. The hotel's overall design is grand and magnificent, exuding a rich exotic charm. Guest rooms are spacious, comfortable, and impeccably clean. The staff are warm and meticulous, offering thoughtful care from check-in to check-out. With a wide variety of dining options and comprehensive shopping and entertainment amenities, it provides guests with a high-quality stay experience. It's an ideal choice for both leisure vacations and business trips, leaving a truly impressive mark.
In late May, I took a ferry from Hong Kong's Sheung Wan pier to Macau's Outer Harbour Ferry Terminal, then walked 20 minutes to the Rio Hotel. The hotel strictly enforces its 3 PM check-in policy, and there were many guests waiting to check in at that time, so we all had to queue up. The standard room was very spacious (much more so than Hong Kong hotels). I booked the hotel through Trip.com for an average of CNY 450 per night, which included breakfast for two (the breakfast was decent and suited to average tastes). The hotel is very close to Macau's famous landmark, the Ruins of St. Paul's, and is within walking distance. After checking out this morning, I stored my luggage and spent most of the day exploring Taipa. To get back to mainland China via the Gongbei Port, you can hitch a ride on the shuttle bus from the neighboring hotel.
I visited Taiwan in 2019, and now that I've explored Hong Kong and Macau, I've checked off all the boxes for my travels!
This retro-themed hotel offers a great experience. You can see the Ruins of St. Paul's from the 10th-floor rooftop, and the Senado Square fountain is right downstairs. The staff are warm and friendly. Next time I'm in Macau, I'll definitely stay at the New Central again!
Complimentary minibar (once per stay): See the last four attached photos.
This was my third stay. At check-in, I requested a room overlooking the pool, and the lovely lady at the front desk took a moment to arrange it for me. Thank you. This time, I visited the shop by the pool, and the service and attitude were noticeably different – much improved! The staff were all smiling. Perhaps the previous team has been replaced. Despite a small hiccup during my stay, I'm still giving a perfect score.
I feel that the management of this hotel is really dedicated to getting everything right; perhaps some of the lower-level staff haven't quite met those high standards yet. I also tried their spa this time, which was excellent. Overall, a satisfactory stay! 👍
I've been to Macau many times, but this was my first stay at Grand Lisboa Palace. It's very conveniently located, with a direct shuttle bus from Macau Airport to the hotel. The staff in the lobby were incredibly welcoming, patient, and provided excellent service. The room was also very spacious and spotlessly clean. The hotel offers a wide variety of dining options too. I'd definitely want to stay at Grand Lisboa Palace again on my next trip to Macau.
The front desk staff, Erica, Yoyo, Ying, and Mia, were all incredibly friendly and helpful. The hotel itself is fantastic, with high-end amenities. My room had a Dyson, a coffee machine, and a smart toilet. The rooftop observation deck offers breathtaking sunset views! Women also receive complimentary fresh flowers, and a free printed photo as a souvenir!
Our premium sea view room offered a lovely ocean vista – I highly recommend requesting a higher floor. The hygiene was impeccable, making for a very comfortable stay. As for transportation, there are bus stops directly opposite and next to the hotel, covering most of the popular tourist attractions. If you're heading to The Londoner or The Venetian, you can walk just 5 minutes across to Sands Macao to catch their free shuttle bus, which is super convenient. For a hotel on the Macau Peninsula, it offers excellent value for money! Plus, it's only a 3-minute walk straight back from the famous Marco Polo Open Air Plaza.
First off, the room was absolutely massive! In Macau, where space is a premium, the W really isn't shy about giving you room to breathe. We could spread out our suitcases without them getting in the way, and there was a separate lounge area with a super comfy beanbag chair. The bathroom had dual sinks, and the shower was incredibly spacious too. But what really blew me away was the night view from the window! We were on a higher floor, right opposite the bustling Taipa district. When the lights came on at night, it was like the whole city transformed into a dazzling galaxy – the '8' Ferris wheel at Studio City, the Parisian Eiffel Tower... it was all there. Turning off the room lights and sitting by the window, watching the trails of car lights, felt truly magical and made for some amazing photos! And I have to rave about the breakfast! I honestly didn't have high expectations for hotel breakfast, but I was completely won over by the seafood congee. The congee base was incredibly smooth, and they were incredibly generous with the fresh prawns and scallops – I had three bowls! There was also freshly made wonton noodles with perfectly springy bamboo noodles. They even had Portuguese egg tarts and Serradura (sawdust pudding), so breakfast felt as satisfying as an afternoon tea.
Genuinely, I stayed at quite a number of hotels in Macau but this one was my favorite 🤩, the location is perfect, taxis pass by almost every 10 mins, they have a free shuttle bus, the pool area is beautiful, the gym is 24/7, the rooms are clean and beautiful, the service was good but only for some staff members, some staff members seemed a bit arrogant, I remember I called in to ask for some medicine, I know the hotel doesn’t have medicine but little help would have mattered such as helping the guest purchase and I can Pay for the extra help but the only thing they told me was to go to the pharmacy and I didn’t have strength to even walk, I felt like I was going to faint and I didn’t know anyone within Macau, it was only one of the staff members, that over heard my conversation with the other staff and offered me some medicine and even gave me water and kept checking up on me, I really appreciated that so much because I don’t know how I would have left the place without his help, I wish i remembered his name but the medicine was from Philippines so I assume he is from the Philippines. Away from that I remember Charles too, who also had good customer service, overall the hotel is good but other staff members need to pay more attention to service.
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9.5/10
Outstanding
GGuest UserThe Londoner Grand Macau – Suite Experience Review
Our family usually chooses suite rooms when we travel, as we value a good night’s rest to prepare for our next journey. Having stayed at many luxury hotels, we’ve experienced excellent service before—but what we experienced at The Londoner Grand truly stood out on a different level.
During our stay, Michelle consistently checked in on us to make sure everything was comfortable and that we had no inconveniences. Her attentiveness went far beyond standard service—it felt genuinely warm and thoughtful. Every small detail was handled with such care that it redefined what true hospitality means.
The suite itself was exceptional—spacious, elegant, and incredibly comfortable. The bedding was perfect, allowing us to fully relax and recharge. What made our stay even more special was the thoughtful birthday setup prepared for us, which created such a memorable and heartwarming moment for our family.
We were also deeply touched by the personalized touches Michelle prepared. She is unexpected gestures that made us feel truly valued as guests.
The breakfast experience was equally impressive. The selection was outstanding, and even included caviar—something that elevated the entire dining experience and made it feel truly luxurious.
We would also like to extend our sincere thanks to Regie, the Filipino staff member who warmly assisted us with our pickup. His kindness gave us a wonderful first impression and set the tone for the rest of our stay.
Having visited many hotels around the world, this is the first time we have experienced such detailed and heartfelt care in every aspect. Without a doubt, we will choose The Londoner Grand again on our next visit to Macau.
SShiny 831I chose to stay here specifically for the full L'Occitane amenities. The deluxe twin room was incredibly spacious, almost like a small apartment. It's a shame that for two people, we only received one complimentary set of amenities. The room decor had warm tones, making the overall atmosphere very cozy, and the bed was comfortable. One minor flaw I noticed was that the curtains felt a bit coarse and dated. After experiencing the incredibly thoughtful service of five-star hotels, the service here felt noticeably less impressive.
There are some complementary shops downstairs in the hotel, which are good for a quick browse and bite. The lack of entertainment facilities might be the hotel's biggest 'feature.' If you're looking for good value for money, this place is definitely a solid choice. It's right next to Grand Lisboa Palace, and you can easily take a car there. I didn't find it inconvenient at all. The area isn't that big. To get to central areas like The Venetian, a taxi ride would just be slightly more than the starting fare.
GGuest UserThis was my third stay. At check-in, I requested a room overlooking the pool, and the lovely lady at the front desk took a moment to arrange it for me. Thank you. This time, I visited the shop by the pool, and the service and attitude were noticeably different – much improved! The staff were all smiling. Perhaps the previous team has been replaced. Despite a small hiccup during my stay, I'm still giving a perfect score.
I feel that the management of this hotel is really dedicated to getting everything right; perhaps some of the lower-level staff haven't quite met those high standards yet. I also tried their spa this time, which was excellent. Overall, a satisfactory stay! 👍
GGuest UserI've been to Macau many times, but this was my first stay at Grand Lisboa Palace. It's very conveniently located, with a direct shuttle bus from Macau Airport to the hotel. The staff in the lobby were incredibly welcoming, patient, and provided excellent service. The room was also very spacious and spotlessly clean. The hotel offers a wide variety of dining options too. I'd definitely want to stay at Grand Lisboa Palace again on my next trip to Macau.
MMuxi456A legendary hotel. Designed by Zaha Hadid, with an investment of 6.5 billion, utilizing 28,000 tons of steel, and managed by Lawrence Ho, it opened in 2018.
The service is impeccable; guests are escorted to their rooms, and luggage is handled for them. The soundproofing in the rooms is excellent, and the fully smart features were truly ahead of their time 8 years ago. Don't miss the open-air pool on the 50th floor.
Breakfast is served directly to the room. Guests in executive rooms can also have breakfast at the lounge on the 30th floor. It's a semi-buffet style, and the quality is superb.
I do have to complain about the behavior of some mainland Chinese guests. Half of them were wearing slippers in the lounge, speaking loudly, playing audio on their phones without headphones, and generally lacking etiquette. Such 'uncouth' individuals really shouldn't be present in such an establishment.
MMelanyyyy04Genuinely, I stayed at quite a number of hotels in Macau but this one was my favorite 🤩, the location is perfect, taxis pass by almost every 10 mins, they have a free shuttle bus, the pool area is beautiful, the gym is 24/7, the rooms are clean and beautiful, the service was good but only for some staff members, some staff members seemed a bit arrogant, I remember I called in to ask for some medicine, I know the hotel doesn’t have medicine but little help would have mattered such as helping the guest purchase and I can Pay for the extra help but the only thing they told me was to go to the pharmacy and I didn’t have strength to even walk, I felt like I was going to faint and I didn’t know anyone within Macau, it was only one of the staff members, that over heard my conversation with the other staff and offered me some medicine and even gave me water and kept checking up on me, I really appreciated that so much because I don’t know how I would have left the place without his help, I wish i remembered his name but the medicine was from Philippines so I assume he is from the Philippines. Away from that I remember Charles too, who also had good customer service, overall the hotel is good but other staff members need to pay more attention to service.
AAnonymous UserFirst off, the room was absolutely massive! In Macau, where space is a premium, the W really isn't shy about giving you room to breathe. We could spread out our suitcases without them getting in the way, and there was a separate lounge area with a super comfy beanbag chair. The bathroom had dual sinks, and the shower was incredibly spacious too. But what really blew me away was the night view from the window! We were on a higher floor, right opposite the bustling Taipa district. When the lights came on at night, it was like the whole city transformed into a dazzling galaxy – the '8' Ferris wheel at Studio City, the Parisian Eiffel Tower... it was all there. Turning off the room lights and sitting by the window, watching the trails of car lights, felt truly magical and made for some amazing photos! And I have to rave about the breakfast! I honestly didn't have high expectations for hotel breakfast, but I was completely won over by the seafood congee. The congee base was incredibly smooth, and they were incredibly generous with the fresh prawns and scallops – I had three bowls! There was also freshly made wonton noodles with perfectly springy bamboo noodles. They even had Portuguese egg tarts and Serradura (sawdust pudding), so breakfast felt as satisfying as an afternoon tea.
LLoloAugBeautiful hotel and great amenities. Rooms are spacious with a wonderful view of the garden or ocean. Although we are a couple sans children, the hotel is very family friendly with two pools (one indoor, one outdoor). Outdoor pool had an area for children with a zip line and balance obstacles. Children’s club with indoor bounce house, board games, table tennis table, pool table, foosball table and outdoor jungle gym. Changing room has a steam room, sauna and showers. Easy to order food and drinks pool side via QR code however service can be a little slow therefore expect to wait a little bit for what you ordered to be delivered. Breakfast buffet had a lot of options and price is very affordable, with a discounted price for children. Highly recommend staying here and we will stay here again in the future.
GGuest UserVery friendly and helpful staff. Very clean and newly-furnished room. I and my family enjoyed staying here a lot. We definitely will consider this hotel again when we visit Macao next time.
MMaggie Sun 9527Every time we renew our child's passport, we stay here. It's super convenient for getting things done, there are lots of food options nearby, and it's easy to get to the border crossing. Plus, the hotel offers shuttle service. Oh, and the egg tarts in the lobby are absolutely delicious!
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