Ξενοδοχεία με 5-Star σε Shaanxi, China

"Traveling with my 80-year-old parents, the hotel provided incredibly thoughtful and attentive service. The hotel's location is superb, right by the city wall. From the open-air restaurant on the 5th floor, you can enjoy a beautiful view of the city wall, especially stunning at night. The hotel's exterior is a sight in itself, and I absolutely loved the ancient Tang-style interior design. Facilities are well-equipped, convenient to use, clean, and tidy. Every single staff member offered considerate and meticulous service, high in standard and never stingy. I highly recommend this hotel!"

"This hotel is absolutely divine! If you're coming to Xi'an, I'd even say it's a must-visit in itself. First off, it's right by the Huaqing Palace, with a private entrance for free and unlimited access. Every room also has its own hot spring pool. They include complimentary tickets for two to Baoji Pool. The complimentary travel photoshoot is super popular; we couldn't book it when we arrived, so definitely reserve in advance. The staff are incredibly enthusiastic. For a room costing just over 1000, it felt like an absolute steal. The service is miles better than a certain hotel in West Lake where I paid over 3000 before. In the evening, they even have staff escort you to see the 'Song of Everlasting Sorrow' performance, with a hotel-exclusive通道 (access), so no need to queue up early. At this time of year, the first show at 8 PM is already completely dark, allowing you to fully experience the lighting effects. The complimentary sweet soup in the evening was delicious too. Honestly, with all these value-added services, it felt like the room itself was free, haha. Also, the hotel restaurant is genuinely delicious! I usually don't like eating at hotel restaurants, but the food here is really good and highly recommended!"

"This hotel is located in the heart of Xi'an, offering extremely convenient transportation. There's a subway station right outside, as well as a tourist service center for trips to the Terracotta Army. The Bell Tower and city tour bus stops are also very close by. Despite being in a bustling area, the hotel's location is surprisingly quiet. Furthermore, the hotel's facilities, rooms, and cleanliness all meet star-rated standards. I highly recommend this hotel to first-time visitors to Xi'an."

"Disappointing Stay Despite an Impressive Suite We were really looking forward to our stay at the Sheraton Xi’an North City Hotel, particularly as we had booked an Executive Suite. Unfortunately, while the suite looked impressive at first glance, our overall experience was disappointing and fell short of the standard we had experienced at the other hotels during our trip. The main issue was the air conditioning, which simply did not cool the room adequately. The temperature remained around 27°C, making it difficult to relax or sleep comfortably. The solution offered by the hotel was to provide two portable air coolers, but unfortunately these made little difference to the room temperature. For a hotel of this standard, we would have expected the air conditioning to be functioning properly rather than relying on portable units. There were also issues with the fridge/minibar and room service. After checking in, we noticed that the fridge/minibar had not been stocked and contacted reception to ask about it. Unfortunately, communication was difficult, and after around 40 minutes we were still waiting for an answer. We were told that a manager would call us back, but this did not happen. Eventually, someone came to the room and explained that if we wanted drinks, we would need to order them through room service. This would have been acceptable had room service been reasonably prompt, but on the two occasions we ordered, delivery took around an hour. To be fair, however, the food itself was very good once it arrived. Housekeeping was another area where we were disappointed. On the day before checkout, towels had been left in the bath as a clear indication that they needed replacing. When we returned late that evening after a full day of sightseeing, the towels had still not been replaced and the bed had not been made. Fresh bottles of water had been left, so there had clearly been some room servicing, but the incomplete housekeeping was disappointing. There were also some cleanliness issues within the suite. Although it looked impressive, closer inspection revealed dirty marks on the mirror and tabletops, while the safe contained a noticeable amount of dust. More concerningly, we found part of what appeared to be a medical tablet inside the safe. These are small details individually, but together they suggested that the room had not received the level of detailed cleaning we would expect before a new guest arrived. We don't want this review to appear unfair, because there were positives. The Executive Suite itself was spacious and had the potential to be an excellent room, and, as mentioned, the food we ordered from room service was very good. The problems were also not about the friendliness of individual staff members; rather, they concerned communication, follow-through, housekeeping and the resolution of basic room issues. Overall, it was a shame because we had been looking forward to our stay here. Unfortunately, the combination of an uncomfortable room temperature, delays in resolving the minibar issue, slow room service and inconsistent housekeeping meant that the stay was not the relaxing experience we had hoped for. Compared with the other hotels we stayed in during our trip, the Sheraton Xi’an North City lacked consistency in several areas that are important to us. We hope the hotel will take this feedback constructively, as with better attention to maintenance, housekeeping and service follow-through, the property could deliver a much better guest experience."

"The hotel's service is truly remarkable. The front desk staff are all fantastic, from the lady who handled my check-in and InterContinental membership for room 3306 on May 29th, to the gentleman who provided welcome drink vouchers and extended my stay for room 3306 on June ***. Thank you for your service; you're the reason I'll be staying at Crowne Plaza Baoji again. The rooms are also exceptionally clean. I hope you can also commend the cleaning staff for room 3306 from May 29th to June 5th. These staff members didn't pester me for their names or good reviews, so I can't write down their names, but I hope if the hotel has a relevant reward system, they can be recognized. Their excellent service will definitely make me choose this hotel again."

"This hotel is the top choice in the Yulin area for 400 yuan, and the price is set just right. The overall style is impeccable and perfectly aligns with Marriott's brand essence. The room size, cleanliness, and breakfast are all excellent – definitely a hotel where you won't be disappointed. My review is likely the first on Trip.com, so I made sure to thoroughly experience the entire hotel. A special shout-out to the front desk staff who checked me in on my arrival day; they seemed to be a manager-level employee, very professional and excellent at understanding guest needs."

"This is by far the best hotel I've stayed at in recent years! The entire hotel staff is highly professional, and their excellent service is evident at every step of your stay. While waiting for a ride-hailing car in the lobby, staff members would proactively approach me to ask about my destination and offer guidance for travel if I had questions. When I was taking photos in the lobby, staff members would also come over to help me find good angles and assist with the pictures. Whether it was checking in, having breakfast, or being at the hotel's pool or bar... in every scenario during my stay, I felt meticulous and thoughtful service, with many proactive and attentive touches that made for a very comfortable experience. I especially want to thank Flora Qiu Jianyue from the concierge team. We had three suitcases with us, and the booked car couldn't fit all of them, so we needed to move luggage back and forth. It was the scorching midday sun in Xi'an, and I was waiting in the shade with my three children. I called her over to avoid the sun, but she insisted on staying in the scorching sun to look after our luggage, helped us move it back and forth, and arranged for a different car. This small detail was truly heartwarming. The hotel's predecessor was the historic People's Grand Hotel, now part of the Sofitel Legend brand. The building itself boasts a rich historical heritage, but it's impeccably maintained. The furniture and public areas are kept in pristine condition, appearing new and polished, and everything is meticulously cared for, striking a perfect balance between old and new. The breakfast selection is abundant, and the taste is excellent. The toiletries provided in the room are Maison Caulières 'L'Aube des Sens,' with a sophisticated and gentle fragrance that I really enjoyed. Both the hardware maintenance and the service awareness of all staff members are impeccable. You definitely shouldn't miss this hotel when you come to Xi'an."

"Didn't expect to have a choice of both soft and firm pillows! The shower pressure was fantastic too, washing away all the day's fatigue. And they even had freshly made Xi'an oil noodles for breakfast! Simple pleasures like these really make a couple's trip. Definitely my top choice for the next vacation!"