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"Great location! It's only 350 meters from Daikokucho Station (Exit 1). You can take the red line just one stop to Namba Station, or easily take the red line to JR Tennoji Station to catch the Haruka train to the airport. There are many delicious restaurants nearby; just cross the street in front of the hotel, pass Lawson, cross another street, and walk about 200 meters. There's even a sushi place! The hotel is clean, and you can store your luggage if you arrive before check-in or if you check out early and want to explore before picking up your bags. The staff are foreign but very professional and friendly."

"Upon entering the hotel, the staff warmly welcomed us and helped us check in. The overall impression was great, and the room was very clean. Although there was a bit of a language barrier, the front desk staff used pictures to communicate with us, which was a very thoughtful touch. It was a wonderful experience, and the hotel is also very close to the subway station, making it super convenient for getting around."

"Completely exceeded my expectations! The lobby decor is grand yet cozy 🏡, and the bellhop was super enthusiastic about helping with luggage 🧳. The room's soundproofing was so good I couldn't hear any noise 🤫, and waking up to the morning sun was incredibly refreshing 🌞. Checkout was super fast, no long waits ⌛. Highly recommended!"

"The room was spotless and smelled fresh. I was initially worried if I'd have space to open my suitcase, but it was perfectly fine. The hotel is super close to two different subway stations and also to Shinsaibashi. Plus, there are tons of great restaurants nearby!"

"I've stayed at the New Otani in Hakata before, and this time I chose the one in Osaka. Both are equally luxurious and grand, but I found the room's cleanliness in Osaka to be a bit lacking compared to Hakata – there were some stains behind the closet door. The location is super convenient, close to both JR and Keihan train stations. The room was spacious enough, with two bathrooms, which was incredibly handy for a family trip. When we checked out, we made a last-minute decision to take the shuttle bus to the airport. We only had five minutes before it departed, but the front desk immediately called the shuttle service, printed our tickets, and had a bellboy whisk our luggage over. We made it onto the bus smoothly, and I'm very grateful for their quick assistance. The surrounding area is also very convenient; we took a leisurely stroll to Osaka Castle. We even stumbled upon an XG concert tour, with the venue, Osaka-Jo Hall, right across from the hotel! We snagged tickets for 400 yen and enjoyed a high-quality concert. So happy! 🥳"

"The hotel room wasn't as big as I'd imagined, but it was larger than typical Japanese hotel rooms, fitting two suitcases comfortably. The front desk staff generally communicated well in English, though they occasionally misunderstood requests. The hotel breakfast was excellent and unique, with a wide variety of delicious options. Downstairs, there's a Hanafru dessert shop where you can enjoy parfaits, and a Michelin-starred unagi restaurant, ”Takeyatei.” It's about a 15-minute walk from Shinsaibashi, which is quite convenient overall. The only downside is the noisy biker gangs that cruise the Osaka city center at night; even the hotel's soundproof windows couldn't block out the noise, so earplugs are recommended."

"After some positive experience from their Tokyo branches, I decided to try Grand Prince Osaka Bay during my stay in Osaka. There is a shuttle bus from Kansai International Airport directly to the hotel, there are buses from the hotel to Osaka station and it's within walking distance to ATC, Cosmosquare and Nakafuto (the closest) metro stations. The hotel is perfect if you plan to catch a ferry or if you want to be away from the busy areas of Osaka. The environment is spacious, with a few restaurants, cafes, and a shop to plan weddings. The hotel overall is clean and the staff are attentive. Highly recommend!"

"There are so many facilities (see pictures for details), it was a great stay. The only downside is that the subway is a bit far away, so you have to time your bus. The hotel lobby is huge, and it is equipped with convenient wifi and charging ports that you can't use."

"The room is small but can open two suitcases. The public bath and spa are excellent. Close to JR station and donki. But the staff and hotel policy are terrible and I could only rate it woth adverse comment. First, at checkin the staff did not tell us the spa world could be used even after checkout, so we had no idea we could still stay to play the spa world the next day until we learnt it from other residents in the hotel. If we have learnt it earlier at checkin we might adjust our travelling plan as we checkin late at night from landing. Second, upon checkout we asked for luggage storage service, which is very basic services of hotel, but the staff said if we were leaving and not staying for the spa, they would not keep our luggage. I am not meaning leaving Japan but I just go out from breakfast or some shopping. I have visited Japan multiple times and stayed in many hotels or residence, and this is the first one not offering luggage storage service. Please do not call this a hotel if you refuse to offer luggage storage service. Third, the hotel prohibited any slipper and every one had to walk back to rooms in bare feet after public bath, this sounds dirty while the staff was wearing slipper. Hotel could provide slippers and require resident to wear hotel slippers only. Bad experience and poor service."

"My overall stay was exceptionally good, with excellent service, ambiance, room type, and meals. My overall experience far exceeded expectations. Initially, I didn't have high hopes for the Imperial Hotel Osaka because the exterior photos looked a bit dated. However, my perception was completely overturned after checking in. It truly exceeded all expectations! Even if the hotel's facilities weren't brand new, they were incredibly well-maintained, comfortable to use, and exceptionally clean. Every detail was meticulously taken care of. The service was meticulous and thoughtful, providing a fantastic experience, truly the standard of an established luxury hotel. The front desk staff were gentle and accommodating. One staff member (I believe her name was Kim) was especially attentive, actively helping with luggage every time I went in and out. I stayed in a riverside room on a lower floor. The environment was very comfortable, and the price was not expensive at all (much better than many more expensive design hotels). The bedding in the room was excellent, and I slept wonderfully. The Japanese breakfast offered by the hotel was outstanding in quality, with a well-balanced and palatable selection. The dining experience was just right, without feeling overly full. (American breakfast was also available in another restaurant). The hotel's laundry service is also commendable. Washed clothes were clean and neatly pressed, and they were even carefully organized and tied with ribbons. This level of delicate and thoughtful care is not common even among many high-end hotels. The hotel possesses a restrained and dignified classic charm, with sincerity towards guests evident everywhere. I have high standards for accommodation details, but this hotel still managed to be impeccable. I would prioritize choosing this hotel again for my next trip to Osaka and am also willing to try other hotels of the same brand in different cities."