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"The staff were kind and easy to work with, the location was good and close to trams, but far from the main shopping and restaurant districts in Bourke St and Collins St. The hotel room was neat and clean, however I couldn't find a hairdryer"

"The location is genuinely great, right in Chinatown. Downstairs, you can find anything you want to eat. It's a perfect spot for Chinese tourists because you can get Chinese food anytime. If you need a convenience store, there's one right next door. You can also head to Chinatown for noodles in the morning. Across the street, there's a theater currently showing a Michael Jackson musical. You can check in online in advance; they'll send you an email. I checked in at the front desk, and the Indian guy was very friendly. They gave me a high-floor room. The room size isn't big, but it's just right for one or two people. The bed and pillows are comfortable, and it's very clean. However, there's no complimentary bottled water or slippers, which really surprised me. The bathroom also lacks a bath mat, so be careful when showering. Otherwise, everything else is pretty good. The gym isn't large, but the equipment is sufficient, with plenty of machines for compound training. I didn't opt for breakfast because there are so many food options downstairs, all within walking distance. The lobby bar on the ground floor is lively in the evenings. Overall, the price-performance ratio is excellent, but many things are minimalist, like the lack of slippers and water. The location is good, and the comfort level is adequate. So, if you prioritize price and location, this place is a solid choice."

"The night receptionists were great, with excellent service. The location is in Zone 2, and you can catch a ride right outside the corner, though for a group, taking an Uber to the city center might be more cost-effective. The hotel's design meant that none of the bathroom doors had locks. In our first room, the bathroom door was semi-transparent with a large gap on the side, making it uncomfortable and awkward since there were four of us sharing the room. After speaking with the staff, we were moved to another room with a solid wooden bathroom door, which was much better. However, the new room's lighting was very dim, and some power outlets were loose; even their own lamp would fall out. The small cooking light in the kitchen was also broken. The towel rack in the bathroom was attached to the ceiling, but the ceiling around it was cracked and looked like it was about to fall, which felt quite dangerous. One day, I requested room cleaning and left a note asking them not to make the bed, but the staff didn't even empty the bathroom trash; instead, they left a trash bag for me to change myself.... There were only two tissues left, and they weren't refilled. When I went down to the reception, the staff said they could only make a note to refill them tomorrow, as they didn't have any immediately available. There was no phone in the room, so I had to go to the front desk myself to find staff. Each shift only had one receptionist, so usually, I'd have to wait 10-15 minutes while they dealt with other guests, which was ridiculous. It's not that the staff are bad, but they are severely understaffed! Also, because there was a kitchen but no cooking utensils, when I asked the front desk, the receptionist had to personally bring a set up... they're clearly too busy!"

"Centrally located, within walking distance to major attractions, right next to Chinatown with plenty of delicious food options. Plus, the hotel provides slippers and toothbrushes."

"Need to check in on the 2nd floor. Location: It's on a very narrow street with a small sign, but it's close to Chinatown which is quite convenient. Downstairs, there's a Chinese noodle restaurant that accepts WeChat Pay, and also a cafe. Cleanliness: Overall, it's quite new. There are no toothbrushes or slippers, and the room isn't big, but it's fine for one person. It's cleaned daily. The sink, toilet, and shower are all separate. There's a kettle, but no bottled water; you need to go to the 2nd floor to get water. I stayed on the 24th floor, the elevator is fast, and the night view from the window is nice."

"Built in 1883, this hotel is still in operation and surrounded by many attractions. St Paul's Cathedral and the central train station are within walking distance. The breakfast is a set menu with options, and it's delicious. The hotel staff are very enthusiastic."

"I recently stayed at Citadines on Bourke Melbourne for 8 nights and overall had a good experience, which I would rate around 4 out of 5 stars. The location is excellent and the hotel offers good value for a stay in Melbourne’s CBD. The room was comfortable and well-equipped, and I appreciated that housekeeping was provided every two days rather than daily, which I was perfectly happy with. However, there were a few areas where the experience could be improved. Housekeeping was somewhat inconsistent during my stay. On several occasions, floor towels were not replaced, some areas of the room appeared to be missed during cleaning, pillow covers were not changed when expected, and not all toiletries were refilled. It was frustrating to discover there was no soap or shampoo while already in the shower, requiring a call to reception and a wait for replenishment. The shower itself could also be improved, as the hot water temperature fluctuated quite noticeably between hot and cold, making it difficult to maintain a comfortable shower. There were also a couple of minor inconveniences upon arrival. The parking, while available, costs approximately AUD $45 per day and the process of locating and accessing it was somewhat confusing on the first day. Additionally, there was no HDMI cable in the room, which meant I had to request one from reception. Housekeeping also occasionally forgot to clear the trash, which added to the inconsistency of the service. The kitchenette could also be better equipped. I found the dustbin to be quite small for an extended stay, the knives were not very sharp, and there was no chopping board provided, which made preparing meals less convenient. On a positive note, after our 8-night stay, the hotel was able to provide us with a complimentary one-hour late checkout, which was appreciated and helped end the stay on a better note. Despite these issues, the staff were generally helpful when assistance was needed, and the overall stay was pleasant. With a little more attention to housekeeping consistency, maintenance, and guest amenities, this hotel could easily provide an even better experience. Overall, I would still consider staying here again due to the great location and comfortable accommodation."

"I had a wonderful stay at this hotel. The staff were incredibly welcoming, professional, and always ready to help with anything I needed. The room was spotless, comfortable, and well-maintained, with all the amenities I could ask for. The location was also excellent — convenient and close to everything I wanted to explore. I especially appreciated the peaceful atmosphere and the attention to detail throughout the property. Overall, it was a relaxing and enjoyable experience, and I would happily stay here again. Highly recommended for anyone looking for comfort, great service, and a pleasant stay."