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"if there would be a word to best describe a stay at Hennan Crystal Sands it would definitely be amazing….it is not just the place itself but the staff from the lobby to the resto who would make you soo welcome as if you are coming home..and Hennan Crystal sands is always always that…Home…my fourth stay with them and i would definitely always come back!!"

"This hotel is located in S1. I took a tuk-tuk from near S2 to the hotel, which took less than 20 minutes. Locals might pay 20-30 pesos, but the driver charged me 50 pesos, perhaps because I had a suitcase or I'm a foreigner. For first-time visitors to Boracay, this hotel isn't in the bustling commercial area, but for those on a vacation, its location is excellent. First, the hotel is situated within a large shopping complex. On B1, there's a Robinsons Supermarket where you can buy plenty of food, drinks, and daily necessities. There's also a visa extension office; I saw some online comments about people extending their stay there. The complex also has several restaurants that are much more affordable than those near D'Mall. Second, taking a shortcut behind the hotel, you can reach S1 beach in 5-10 minutes on foot. It's close to Diniwid Beach, and you can walk to a popular photo spot and Willy's Rock. You can also find activities like sunset sailing on the beach. The water here is more expansive than S2, and the sand is finer. The hotel provides two bath towels daily, which you can take out using a card. Since I didn't stay on the beach for long, I didn't use this amenity. The hotel also offers a free shuttle service to different beaches, but you need to book in advance, so I didn't use that either. The hotel has a large swimming pool, perfect for a vacation. Each floor has purified water, and rooms have large reusable bottles for refilling. The room was spacious, very clean, and had a balcony where I could hang swimwear to dry. My room faced the street, so it wasn't as quiet as it could be, but I'm a good sleeper, so it didn't bother me. Check-in took a bit longer, as there were many documents to sign and a deposit was required, which could be paid by credit card."

"The service was good, the hotel is being cleaned regulary, the staffs are courteous the place is serene and quiet far from the party noise of boracay. And the breakfast buffet is good lots of selections and they keep on refilling the food warmers for the guests, plus the million dollar view! we never mind paying for e-trike whenever we want to go somewhere. I just didnt like the front desk keeps calling for the checkout notice even though i told her that were ready to check out and just needs a minute to pack some our things, besides we checked in late like 6pm btw we checked out at 12:20pm though So far, this is the best hennan hotel for me."

"Our 4-day, 3-night stay at Henann Palm Beach Resort was a great experience. The staff were very friendly, welcoming, and always ready to help. The service was excellent and the rooms were clean and comfortable. The amenities were well-maintained, especially the swimming pools and the easy access to the beach. The only problem for me is the water is so much cold. I hope they provide a heater as well in the pool. The breakfast buffet had a good variety of food and everything was delicious. Especially the egg station, ordered every motning cheese omelete but I forgot the chef's name. Overall, it was a relaxing stay and I would definitely recommend this resort when visiting Boracay. 🌴"

"PERFECT FOR PEOPLE WORKING REMOTELY! 60-75MPBS CLEANLINESS – Housekeeping cleans the room daily, although the floor mat and bedding may not always be replaced after every cleaning. They change the towels, toiletries, and bottled water register. LOCATION – 15 minutes drive from the main area, but the hotel offers free shuttle service to/from Station 2 Jollibee D’Mall every 30 minutes. During drop-off, you can request to be dropped along the way just inform the driver. If you prefer quieter and less crowded beach area just stay in Savoy which we personally loved because it was clean and peaceful. Walking there takes around 5minutes or less and I think Belmont is closer to the beach area. The only issue is walking to the beach may not be PWD or senior-friendly, so it’s better to request assistance from the front desk for a ride to the beach coast area. SERVICE – 1000000/10! The staff were incredibly accommodating, warm, and friendly throughout our stay. AMENITIES – Great pool, excellent gym area, and I absolutely loved their breakfast selection. The WiFi was also reliable and fast — we never encountered any internet issues during our stay."

"Mixed feelings about the hotel, it was my second time and fifth hotel on the island. It's a fine hotel but you wont feel pampered. +Perfect location if you want to stay at station 1, about 20 min walk to all the fun. The room is huge, clean and beautiful. They left good night wishes and cookies in the room every night which was a very nice touch. - check out at 11; the fruit at breakfast was given out in portions rather than buffet style which I found really strange and cheap for this type of hotel. There was no water dispencer and the water wasnt offered at the beach as well as at the restaurant when I stayed there for lunch and dinner. Even though it's offered in all the restaurants on the island and even cheaper hotels have water dispensers in the halls or rooms."

"The Worst Hotel Experience I Have Ever Had I have stayed in countless hotels and resorts around the world, but this was by far the worst experience I have ever had. Our company booked six rooms for a team-building trip. Since our staff were arriving at different times, we registered five different employee names so each person could check in when they arrived. However, when we arrived at the resort, the staff said that all six rooms were somehow registered under the first name from Room 1, and they refused to let anyone check in unless that specific person arrived first. This made absolutely no sense. The person who paid for the booking was present, and we clearly showed the Trip.com app, the official voucher, and the names of all employees staying in the rooms. Despite all of this, the staff repeatedly said check-in was impossible. What makes this even worse is that there was absolutely no notice anywhere saying that the first guest must arrive before anyone else can check in. Instead of helping us solve the problem, the staff simply told us to wait in the lobby indefinitely with no solution. I have lived in the Philippines for many years and have stayed many times at resorts in Bohol and Boracay, including several Henann Resorts. I have also traveled to many countries. However, I have never experienced such rigid, unhelpful, and unprofessional service. To make matters worse, no manager came out to assist us, even after we asked multiple times. For a resort that claims to offer quality hospitality, this level of service is completely unacceptable and honestly below even a one-star standard. This experience was extremely disappointing and frustrating. I would strongly recommend future guests double-check their booking policies before staying here."