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"We had a very good stay, the room was spacious and very comfortable. The only thing is that it’s not specify on trip.com that the room in not directly a part of the hotel but a room in a building at 4 minutes. The address for the checking is Via delle Ruote, 52, 50129 Firenze FI, Italy (Hotel royal). We could still enjoy all the services as breakfast, pool and luggage storage. I recommend"

"Convenient place. Can take tram to arrive the nearest station and just walk 3mins to arrive. There is free water and fresh juice in the fridge. Clean place and the bed is very comfortable. I had 2 nights of good sleep. Walking distance to all the tourist attractions. Highly recommend here!"

"I booked a single room. It was larger than expected and I was very satisfied. The staff are very warm and friendly and happy to help you solve your problems. The location is a bit remote, and you basically need to take a car to get out. It takes about 25 minutes to reach the central square."

"Let's start with the positives: The room was absolutely impeccable – from its design and decor to the overall experience, size, and amenities. It was so good, I'd honestly give it a 6 out of 5! Even the owner's photos don't do it justice; it's incredibly beautiful, spacious, cozy, and thoughtfully designed. Plus, it was spotless. I would definitely return to Florence just for this stunning room. It featured a double jacuzzi tub, a lovely terrace perfect for drinks and snacks, and even a sauna room – the first time I've ever seen one in a hotel room, though I didn't get a chance to use it. In short, everything about the room was perfect. The building itself has a charmingly old, manual elevator, which added a unique touch. Now for the downsides: Firstly, it's not in the absolute city center, located about 2 kilometers from the main attractions. While you can walk there, exploring the sights once you arrive still requires a lot of walking, which can be challenging in hot weather or if you're not up for extensive walking (like me). There's also a C1 bus nearby that goes to the sights, but if you don't want to wait an hour, don't even bother! Its schedule is a complete joke; you never know if or when it will show up. That said, I found staying a bit further out totally worth it for such a gorgeous room. My second issue was quite frustrating. Although it's listed as a 'hotel,' it's essentially a guesthouse or Airbnb, meaning there's no front desk. Any problems must be communicated via email with the host. Despite stating he's available 24/7, he wasn't responsive at all. On my first night, there was no hot water for the shower. I emailed the host the next day to report it, but he never replied – not even when he sent a reminder email for check-out! He completely failed to address the hot water issue. Luckily, I returned during the day and coincidentally met the cleaning lady, who helped me fix it. Otherwise, I would have gone a second day without hot water. So, be aware that without a proper front desk, problems might go unresolved... Aside from that, everything else was perfect. The nearby cafe recommended by the host also served a delicious breakfast. Oh, and the Chinese embassy is close by, which added an extra layer of safety and peace of mind."

"Really Nice Accommodation! The room was extremely spacious, and they gave us the room type we requested — a double bed and two single beds, perfect for our family of four. The washroom was very clean, and the room had everything we needed, including a coffee machine and hair dryer. The check-in instructions were super clear, which made the process easy. The location is excellent, very close to the main attractions, just a 10-minute walk away, and there’s a convenient pay-and-park nearby."

"Outstanding service and comfortable room! I recommend searching for the number on google to contact the property because trip.com forgot to send me the data! Highly recommended in any case for value for money."

"The location is good, found easy. Universe by code, codes are sent to the mail. Central and 10min to the station. This is not a hotel as such, but a large apartment redesigned in 6 rooms. Here and your nuances. There is heating(battery) in the room, the bathroom is a separate room with a window, but without heating, there is an electric heater. It had to be turned on, otherwise the bathroom was cold. The repair was fresh in the lamp style, but the room is small. At the same time a large bed, 4 pillows and fresh lingerie, toiletries, Smart TV is, coffee maker. Of the downsides: 1. didn't work safe; 2. When you use the toilet, the shower noises the electron pump of the sewer quite loud, as a drill, at the beginning you are frightened and I think these sounds are heard and the neighboring numbers."

"Yes, as they write, the hotel is near the port, but for that and all the sights behind the corner. Find it is not so difficult. The room is large, bright. Breakfast on the menu, for Europe is quite good. Beauty is clean white. Hairdressing and slippers, white towels. Of the downsides: Suspicious personalities in the evening in the alleys, but it is apparent not only in the area."

"Pros: great location, just a few steps from a few must see of the city. Cons:the noise of morning workers cleaning or making deliveries in the morning (7-8am) and tourist making their way through the alleys and streets to or from hotels, bar, etc. will carry to tour room... maybe disrupting your sleep. Also, if you're going to arrive after the reception closes it can get tricky or stressful as you have to reach out an on-call reception person (in my case it took 3 dials in to hear from them, I got delayed 20min. on the road and the person left and have to call again). The lock of my room and for the constant slamming of doors rooms seem to be a bit tricky to operate. Finally, the safe in my room was looked at my arrival, so I couldn't use it. Not the best value and wouldn't recommend it."

"Simple and comfortable, warm service. The bathroom is spacious and the surrounding environment of the building is clean and quiet."