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"My stay was initially quite pleasant. The front-line staff were consistently warm, attentive, and thoughtful throughout. When a small issue arose with our travel photos, the hotel promptly communicated and resolved it, which I appreciated. I thought I was going to have a wonderful experience, but it was completely ruined by one utterly unprofessional staff member, plummeting my satisfaction! While riding the shuttle bus, we politely asked the shuttle driver about the hotel's attractions and photo spots. The driver was halfway through explaining when another person nearby suddenly interjected and answered for him! Her attitude was extremely rude, cold, and dismissive. She was sarcastic the entire time, even accusing us of not speaking clearly. We were just asking basic, straightforward questions about attractions, and I truly don't understand how we could have possibly expressed ourselves more 'clearly'. When we politely asked about photo spots, she flat-out said there weren't any, and was incredibly impatient. Yet, later we saw clear signs for photo spots all over the hotel. We got zero useful information, only a belly full of frustration and anger! Afterward, the hotel told us this person was a 'secondary employee' and wasn't on duty, which is why she wasn't wearing an ID badge. I completely reject this flimsy explanation! Why was she wearing a uniform, riding a guest shuttle, and casually interjecting to address guests if she wasn't on duty? It's one thing to be unfamiliar with hotel operations and lack service awareness, but she didn't even have basic human decency. She seemed to be working with a chip on her shoulder, acting condescendingly, as if we, the guests, were accommodating her bad mood! In stark contrast, all the other shuttle drivers were kind, friendly, patient, and enthusiastic, creating an incredibly jarring difference! The hotel's reputation, carefully built by its front-line staff, was completely destroyed by this 'secondary employee' who showed no rules, no professionalism, and no respect. The hotel merely offered a casual explanation of her identity without any indication of intending to improve. Such tolerance for employee misconduct is truly disheartening. I will never recommend this hotel, nor will I ever stay here again!"

"The hotel is nestled at the foot of Qixianling Mountain, boasting a superb environment. The main building is ideal for wheelchair users, and the receptionist was very helpful, upgrading my room. The room even had its own hot spring, which was very convenient and comfortable. The restaurant manager was very welcoming and greeted us proactively; the food was also of good quality. A truly wonderful trip, I would definitely stay here again."

"The overall style of the hotel is resort and leisure style. It is unique in the tropical rain forest, with birds singing, flowers fragrant, pavilions and flowing water. The morning air is fresh and the Qixian Ridge is looming in the distance, making people feel particularly relaxed. The hotel room is relatively large and has a hot spring pool on the balcony. The outdoor hot spring is more unique and the water temperature is suitable. The overall service of the hotel is satisfactory."

"The front desk upgraded my room, and I could enjoy the hot spring on the balcony while admiring Qixianling Mountain in the distance. The room was very spacious, and the balcony was also large. The surroundings were quiet, making it perfect for a relaxing vacation. The breakfast was quite rich, and on a not-too-hot day, you could eat breakfast on the outdoor terrace, breathing in the fresh air and looking at Qixianling Mountain. The outdoor hot spring was also great and very comfortable. It was really refreshing to soak in it after hiking. This is the most comfortable hotel I've stayed at in the Baoting area so far."

"Came with my husband, and I couldn't help but wait as soon as I entered the hotel lobby. The front desk ladies received us very warmly. The surprise was that we actually upgraded to the room on the 3rd floor for free. I was really happy! Whether it is the speed of check-in or the detailed explanation of the room, it is professional and lively, I like it so much! The room also has nothing to say! 270 degrees of distant mountain forest, I am the first time I have seen Qixianling so close! Not only the bubble pool in the room, the minibar, the welcome fruit is also ready! My husband kept boasting with joy. After finishing the luggage, I started to take him around. The scenery in the yard was really cute. Every place was a small surprise. I really couldn't help but take a lot of pictures. The infinity pool on the roof was also amazing. I couldn't help but take a lot of pictures! The bathroom from the full smart toilet, to the toothbrush to the mirror, etc., there is no place that we don't like and are not surprised! Too many details have been full, and I can't fault it! My old tradition will come to Qixianling to soak in the hot springs every year. I will come to this homestay every year in the future! When will I have to bring my parents and enjoy it!"