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Pleasant Experience. Nice guests' services with all necessary facilities for Solo or Family Travelers. Good location. Enjoyed the breakfast included with the booking. As a first time visitor to Malaysia, we are very happy with the hospitality of staffs; more than our expectation. We will go back to the same hotel again on our next trip to Malaysia. Recommended.

2nd time staying here but different room type. Everything was perfect and smooth sailing, from check-in to check-out. Love how clean and well maintained the hotel is and especially love the location - so many food options at Haji Lane area will definitely stay a 3rd time if the opportunity comes!

The actual rating is 4.5 I spent 3 nights in a female dorm and this hostel is really good. First of all, the location, right in the heart of Chinatown, 5 minutes from the metro (Chinatown stop) and you can easily reach many interesting points by walk. Also, getting to both the airport and Universal Studios theme park is really easy. For the airport, consider about 1 hour of total travel (you must change at Expo) while for the Universal Studios is a couple of stops of metro and then the Sentosa Express which you can take from Vivo City. In general, Chinatown is in an amazing location and you can easily go everywhere by public transportation, including Gardens by the Bay, in such an easy and quick way. The hostel facilities are really good. Brekfast is included and you can choose every morning what you want to eat/drink. The quality of their ice-cream is amazing ( is not included with the breakfast tho). The dorm itself is nice. The bathroom has the shower/WC in the same room but you can find another bathroom with separated services on the same floor. All the staff members are nice, especially the guys at the café/ice-cream/breakfast space, and, above all, Dee. I think he is really great. The way he interacts with the guests, reading between the lines and making sure everyone is happy and feels important (he remembers every name!), is not as common as it may seem. I must say the other receptions were okay, he was something else and I think people like him should be praised because, even if sometimes it doesn't look like it, I know that connecting with different people from many countries takes a lot of effort. Dee also provides you with all the information you need to make the most of your time in Singapore and makes sure everyone rests properly so, if someone talks loudly during the night or whatever, you can tell him and he'll talk with them (or, first, you can talk directly with the people involved, like I did). I put a 4.5 and not a 5 because I work remotely and, for my work, I need a quiet place to concentrate. There isn't an actual space to work, like in other hostels I've been to in other countries, but you basically make do in the main hall which is also the lobby and place where everybody has breakfast or simply gathers to chat. There are a bunch of little tables scattered around the hostel but they are not comfortable enough for writing for many hours. Another good thing, there is a selection of books people donated that you can read while in the hostel or you can pick one or two to keep you company for the rest of your travels. All in all, I'd suggest this hostel to everyone and, if I ever come back to Singapore, I'll happily stay here again.

I booked a deluxe room and the room was exactly like on the pictures. The room was big. The bathroom is not very big but I found it perfect for me. There was a small fridge in the room which it was very convenient to have cold water. The staff is really kind and they know who you are because they call you by your family name. And it was appreciable. The location is really perfect and you can visit some touristic places around by foot. There’s 2 very close subway station. I would definitely recommend this hotel if you’re looking a place to stay in Singapore.

I was at room 301. With 1 Double bed and 1 Single bed. The room size is quite large than my thought, which is great! This room has no windows. There are shower kit of L’occitane, an dryer and slippers below the bed, free bottle of water, and free coffee and tea bag. The toilet has bidet. The shower has closable door to separate wet and dry area. The fridge is little bit small (can store up to 3 medium bottles of water). Each outlet has a switch that can be turned off. The side bed is a little bit dusty but I don’t really care. The location is great, not far from MRT DT23 and bus stop that can go to Chinatown and Marina bay. The staff is nice. The issue of this stay is the door has a security lock but cannot use because the lock at the door side is missing, anyway the door is digital door lock. Also, the water pipe sound is a little bit loud at night.

The Raffles Singapore is a one of a kind experience with no comparison. We stayed for 8 days/7 nights, it felt very much like a home. The buildings are beautifully and tastfully decorated. The rooms are beautiful with a mix of modern and colonial style. Even the standard room is a suite with a separated parlour which has its own controls for lights and ac. The staff are excellent and always ready to help. We had issues arise and talked to management and they listened and corrected the issues in a timely manner. We had a tasting experience meal at the grand lobby on the first night, dinner and at Le Dame Du Pic and drinks at the Writers Bar. The selection of bars and eateries have you covered for any taste you want, we didn't manage to try all the hotel has to offer as Singapore has such a great food scene in the hawker centres. It's location is excellent nestled between key tourist areas in Singapore and easy access to the metro at the City Hall station

After seeing some of these reviews, I was somewhat apprehensive about booking this place. I needed a place for a couple of nights at the end of my latest 7 week trip and thought I'd take a chance. Over the last 20 years, I've stayed at almost all of the Bencoolen area hotels and most have gone downhill precipitously. When I checked in, I was met by 2 very friendly front desk employees (James and Firdaus, as it turned out). I knew they had lots of rooms available so I asked them if they would please give me a really good one; well, they did. It was fairly large, quite clean and very quiet. The bed was clean and comfortable, the shower was hot and worked well, the few electrical outlets were functional. and the central A/C was comfy. The included fridge was old but cold and chilled my way overpriced Singapore beer to perfection. I would recommend this place and would certainly never hesitate to stay here again. This area is where I always stay and I think it's the best although others may differ. If I ran this place, I'd buy the housekeeping team a couple of vacuum cleaners. Other than that, I wouldn't do much different. As for James and Firdaus, they certainly treated me fairly and their hospitality was excellent throughout my stay.

We stayed 4 nights in Ascott Orchard for our wedding anniversary. While the location was perfect and hotel was clean and new, I think there is room for improvement in terms of service. First, the hotel does not provide any complimentary cake or drinks for special celebrations or any wishes from the check in staff even when we informed them. Second, the hotel uses dispenser water machines to be more environmentally friendly. However, the one in the room is high tech and complicated to use without any instructions. At the gym, there were no paper cups for water dispenser for the 4 days even after informing them. So nobody follow-up after highlighting to the staff. In summary, it’s not 5 star level by the normal Asian standards.

Front office staff do not know how to thank the guest, very opposite from the housekeeping attendant who more friendly, smiling, greeting and of course thank the guest when we were leaving the hotel…

Been to Fullerton Hotel many times for dining and events at ballroom, and it’s my first time staying here. Checked-in on a weekday, the staff seemed to be new as she couldn’t answer most of my queries but luckily she gotten help from another senior staff who was quick to assist so all was good.  Room was classy, posh and clean. There’s a bathtub and toilet bowl with bidet function (also auto opening lid). We are a party of 2A2C and the hotel added a rollaway bed for free which was really appreciated! Children amenities like toiletries, bathrobe and bedroom slippers were provided upon request from housekeeping.  Balcony felt kind of dirty and tables/chairs not well maintained, which was a surprise to me considering Fullerton being a 5* hotel.  Pool at level 2 had a great view of surrounding, it’s not big but served its function with jacuzzi available too! There’s always deck chairs available when I was there. Gym was good, spacious with many different types of machines and equipment.  Had buffet dinner at the Town restaurant, initial impression was that it seemed short staffed as there is only 1 staff receiving customers and leading them to the table (I would think this is usually a 2 people job, 1 to register guests and 1 to lead the way). But anyway, Johnson who led me in was really nice in explaining information and very patiently taking my questions. Variety of food was great here and the staff were really helpful too, coming by table frequently to clear dirty plates. Salmon Sashimi and snow crab legs were really fresh and delicious !  There’s many shops and restaurants around the hotel so it’s really convenient.  Check out was a breeze and after the stay, I must say that Fullerton’s service level was top notch! Enjoyed my stay and would love to be back.