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This hotel's location was amazing. It was connected to the subway. Next to lotte world. Exceptional service. We stayed hotel twice and definitely coming back next time when we visit here. My 8 years old daughter loved the view from the 97th floor. Best shopping spot, aquarium, observation tower , kids Cafe, movie theater, tons of restaurants and cafes . All in one place. Truly amazing.

This hotel is perfectly located! It's just south of Seoul City Hall Square and west of Myeongdong. The subway station is only a few dozen meters from the lobby entrance, and Sejong-daero is right to the west. It's also not far from the major palaces and Namsan, so the location couldn't be better. The staff are very friendly, attentive, and welcoming. While the facilities might feel a bit more compact compared to newly built five-star hotels in China, they are well-maintained and perfectly adequate. Overall, it offers great value for money.

I had a wonderful stay at this hotel. The room was exceptionally spacious, clean, and comfortable, with a beautiful view that made the stay even more enjoyable. The staff provided excellent service throughout, always being friendly, attentive, and helpful. One of the highlights was the smart home system in the room, which made controlling the lights and other features very convenient. The in-room water dispenser was a great touch, allowing easy access to filtered drinking water without the need for bottled water. Having a washer and dryer in the room was also incredibly useful, especially for longer stays.

For this price point, the basic room hygiene was excellent, no complaints there! But apart from that, everything else was a letdown. If you're looking for a comfortable and convenient trip, this isn't the place. Location and Dining: The hotel is located on a mountain with a great view, but don't even think about walking anywhere. Besides a duty-free shop nearby (which is mostly frequented by personal shoppers), even getting a taxi is a hassle. For breakfast, be prepared to wait an hour. The front desk suggested I go before 7 AM to avoid the queue, which, to be fair, made breakfast quite good. When I checked in, I also inquired about dinner and good restaurants. The front desk staff claimed all their hotel restaurants were famous and delicious, especially the Japanese one. When I asked them to make a reservation for us, they said reservations usually needed to be made 30 days in advance. Fine. Then I thought, I'll just grab a coffee at the hotel cafe. Another wait... at least 30 minutes. Ugh... Returning to the hotel on the second evening, I found the lobby packed with people queuing all the way to the door, like a bustling market. They were all lining up for the buffet. If your F&B is that good, why bother with the hotel? Guests staying here can't even get a table because it's full of outside diners. The swimming pool was the same – tiny and completely overcrowded, impossible to actually swim. There must have been at least 50 people in there; it was more like a hot tub than a pool. Honestly, apart from sleeping, nothing else was good. Let's talk about the service: It felt like they were particularly reluctant to serve Chinese guests. When checking out, my child and I were carrying our luggage out, and there were many staff standing in the lobby who didn't offer to help. It was only when a car pulled up outside that someone came to assist us with our bags. What were all those people standing around in the lobby doing then? After my luggage was loaded, I got into the car and looked out the window to see the person who just helped me with my bags using my car window as a mirror to fix his hair. Hilarious! (This happened at 7 AM Korean time on the 19th). For this price, you're better off staying in Gangnam. Josun Palace is much better and similarly priced. To be honest, I'm very disappointed. It's a beautiful hotel, and the staff are all good-looking, but they clearly haven't been properly trained. I hope whoever cares about this hotel sees this review and seriously considers whether you are in the F&B business or hospitality. My experience of your hospitality was very poor. You did great in terms of the beautiful location and clean rooms, but you missed out on how to treat your guests that are staying at the hotel. Horrible experience. I don’t think you deserve the reputation you once had.

The view is great, and as a suite, it's generally very good with no major drawbacks. The suite includes breakfast, afternoon tea, and happy hour. I didn't take photos of the breakfast, but it was extremely rich and delicious. Afternoon tea is shown in the pictures; there were no alcoholic beverages. The lighting and curtains are all smart-controlled, and there's an iPad by the bed to contact the hotel for requests. The space is also ample. The shower water pressure is excellent; both the overhead and handheld showers can be used simultaneously, and there's a seat. Various types of pillows are provided, such as memory foam pillows. Seoul's air quality is often poor, so the room is equipped with an air purifier, and you can call to have a humidifier delivered. The location is convenient, with the subway station just a 5-minute walk away. If I had to point out a drawback, the hotel has indeed been open for a number of years, and some basic features are a bit old. For example, the air conditioning lacks any advanced functions like scheduled shut-off; it only has a single temperature and fan speed setting.

This is a decent hotel, right next to Shinsegae Department Store, and directly outside Exit 7 of Hoehyeon Subway Station. There's a large ramp leading up to the lobby on the first floor, but you have to go to the seventh floor to check in. It seems like there's a police station building nearby with an escalator that takes you right to the lobby entrance. The hotel gave me a room on a higher floor, the 25th floor, which I believe is the top floor for guest rooms, but it was a corner room. The room layout was a bit odd; the room itself wasn't very big, with not much space beyond the bed, but the bathroom was exceptionally large, almost the same size as the room. There was a connecting door to the adjacent room, which was a suite. From the layout, this room seemed designed as a maid's room for the adjoining suite. When I complained about the corner room to the front desk, I was told that all rooms of this type are corner rooms, likely due to the design. Those who dislike corner rooms should consider this carefully. The mattress in the room was exceptionally high. Before arriving, I had requested a baby crib, but the hotel didn't reserve one for me that day and instead provided a rail. This rail was hard to describe – it made little difference from having nothing at all. There's a tablet by the bed that controls the mattress and air conditioning. You can directly order bath towels, water, ice, etc., and even send text requests to the front desk. The hotel appears to be a recommended hotel by LV. Upon check-in, I received an invitation to the LV exhibition, where you could get an LV canvas bag at the Shinsegae LV exhibition across the street. Overall, the hotel is quite good, with medium value for money.

some staff at the breakfast service might be feeling a bit rushed, which seems to be affecting the quality of service provided while the front desk and welcoming staff continue to excel in creating a warm and inviting atmosphere,

I highly recommend the Grand Hyatt Seoul. It feels like the heart of the city and is rumored to be a very auspicious location. The hotel's ambiance and design are excellent, especially the city views. I tried the hotel bar and the lobby lounge, and both had a great atmosphere. It was a very enjoyable experience, and I'll definitely be back.

Pros: It was my first time staying in a basement room, so I was a bit flustered, but it was just missing a window. The air was fresh, and it wasn't humid or dry, so the condition was really good. The room was very spacious. The floor heating worked well, and I preferred that it wasn't a carpeted floor. The bathroom was also very large, and the pajamas were warm and comfortable. The reception staff were incredibly friendly. It was great to be able to take as much water as I wanted from the first floor. There's an ice machine and a coffee machine on the first floor, which is nice. (Though it felt a bit awkward and embarrassing because the staff would stand up and greet me every time I passed the desk, haha.) Although I didn't use it, breakfast is free. I didn't hear any noise from other rooms, so it seems soundproofed. You can store your luggage before and after check-in. There's a CU convenience store nearby, and many street food stalls and restaurants, which is convenient. It was convenient that delivery drivers could come right to the room door. The location is good, close to the bustling area and bus stops. There's a good speaker. There's a very large TV with loud volume. Cons: The bed was too soft and didn't offer enough support, which caused back pain. (Instead, the floor was spacious and clean, so I slept on the floor.) There were two pillows; one was too high, and the other was a memory foam pillow that felt hard. The hard memory foam pillow didn't pair well with the soft bed, which made my back and neck hurt even more. Perhaps because it's a basement room, I heard the sound of water flowing from the ceiling wall all night. Overall, I had a comfortable stay and would consider returning.

Shocking! My first ever bad review goes to this hotel! 1. When we first arrived, I was pleasantly surprised by how big the hotel was. But then at check-in, they hit you with a ton of rules: no noise after a certain hour, you can't turn off the air conditioning – if you're cold, just turn on the floor heating? I honestly laughed out loud! The AC fan was roaring all night, and the soundproofing was terrible; you could clearly hear car doors shutting outside. 2. Even more shocking, the fire alarm in this building went off once at 1 AM, and then for a whole half-hour at 4 AM! Everyone was just standing around on the first floor in the middle of the night, staring blankly. It went off sporadically a few more times when it got light. The next morning, we asked the staff, and they said someone smoking had been taken to the police station. But I honestly don't really believe that, because it went off way too many times. Were people constantly trying to challenge the fire alarm or something!?! 3. We tried to book a hair spa via WeChat starting from the day before, but no one ever responded. No one responded in the morning either, and when we went to ask in person, it was all fully booked. Seriously, what's up with that?? We gave feedback on all these issues to the staff, but besides verbal apologies, there was absolutely no action taken to compensate or show regret. They have more demands for guests than for themselves, full of flaws yet they act like they're impenetrable. Absolutely a terrible review!!!