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Requested the newly renovated room instead of non renovated. The hotel staff was very kind and friendly to let us check in at 1.30pm as our rooms was ready. Eventhough we didnt get the connecting room as we requested but we were happy enough to let us an early check in.

The location is great, very close to the subway station and city attractions, making transportation super convenient. However, I was a bit disappointed with the poorly designed shower in the room, as it doesn't achieve proper wet/dry separation. I suggest improvements.

This is my 2nd time staying in the resort. Overall js great except we were caught in the middle of the conflict between the security and management. Security staff has been on strike since July and they blocked off all the entrance and only allowed one car to go in every 15 minutes. It was confusing as there is no sign, no communication and we waited on the line for almost 2 hours just to get into the hotel. It is very frustrating and exhausting, which left bad taste on the weekend getaway.

Got so lucky to have this room which was perfect to spend time to catch up with my friends! Suite room was amazing and the cleaner was the most professional one we have ever met! The location is just right in front of the Harbour and likely 5 mins from Union station! We definitely stay again

The location and hotel itself is great . However , Very disappointing experience at Fairmont Royal York. I booked a Luxury Double Room for Four and informed the hotel in advance that we would arrive late. The hotel explicitly confirmed in writing: “your room will be held for your arrival.” We arrived around 11 PM after a long international journey, only to be told the hotel was oversold and our reserved room was unavailable. We were downgraded to a Standard Double Room. The replacement room had a strong paint odor and a visibly peeling bathroom ceiling. When we raised our concerns, we were told the hotel was sold out and could not change the room. This is not about expecting an upgrade. It is about a confirmed reservation not being honored. Extremely disappointing.

The hotel and facilities are what you would expect with the Hilton brand. We paid a higher rate for a deluxe corner room (which was nice and spacious) but unfortunately for us the shower drain was blocked in the pipes and when my wife had a shower the water was not draining away and started to slightly flood in the bathroom. After contacting reception they did send someone up promptly to check and clear the blockage and it was fine after that, but it just too the shine off the stay for us, as we had a higher expectation from the Hilton brand, and would not expect this sort of issue at a hotel of this level. Other than the token sorry apologies for the inconvenience, we were offered nothing as a gesture of goodwill or compensation for this issue.

The service, amenities, and dining all meet a certain standard. It only takes about 25 minutes to drive from the airport to the hotel, yet the hotel is located in the city center. I stayed in room 408 and initially thought it might be noisy being on a lower floor, but it turned out to be quite good. A special shout-out goes to Ms. Monira from housekeeping; whenever I returned, she had already quietly tidied and cleaned the room perfectly. What's even more impressive is that she would arrange my belongings according to my habits, which is incredibly thoughtful and personalized. She is a very responsible and meticulous employee. I will definitely choose Holiday Inn Toronto Downtown Centre by IHG again next time I visit my daughter in Toronto.

It's alright, but don't expect too much from a Western-run hotel. It's alright, but don't expect too much from a Western-run hotel. It's alright, but don't expect too much from a Western-run hotel. It's alright, but don't expect too much from a Western-run hotel.

The parking, although costing, could not have been more convenient. The location was also outstanding, being so close to the CN-Tower and many restaurants. The unit was great and I'm so glad i requested an upper floor with a balcony as the weather was nice and we sat out there many times, day and night. So nice having two bathrooms and the extra bedroom for extra space. Very well appointed as well. I left to go to the hockey game and realized I had left my key in the room and I was freaked as I didn't know how I'd get back in, as the rental company is not onsite. I got in touch with them and they reminded me that it must be unlocked as the key is need to lock the door from the exterior. Stupid me didn't remember that so disaster averted, although the unit was unlocked. The concierge did go up to make sure it was indeed unlocked and untouched to their eyes. Overall, would love to come back and stay there again, totally satisfied. Thanks again for your assistance with the key debacle..MSP

This is my first time staying here and it may be my last time. Both the restaurant & maintenance staff were patient, polite, and thoughtful. One of the shuttle drivers was very detail-oriented and made sure to meet guests’ needs, which I greatly appreciate, but another driver was repeatedly late and had an awful, unprofessional attitude. Upon check-in, a deposit is required and while that per se isn’t a problem, the credit card terminal/machine was very difficult to navigate. It ended up blocking my credit card from being used anywhere which is a nightmare for any traveler especially as a lot of places I go to are cashless venues. The ‘do not disturb’ door sign keeps falling off the knob/handle every single time I open and close the door, which caused inconvenience repeatedly (not a one-off issue). I wish they would modernize the air conditioning system. The one in my room was not working at first, no heating in winter is intolerable, I had to get the thermostat replaced which again caused more inconvenience for me. Overall room cleanliness was fine except a few colored specks on one of the bath towels. The room curtains as well as the shower temperature were confusing to adjust. The HVAC noises were quite disruptive too. I just feel like there were so many problems that had to be solved and friction to endure before I could even find any enjoyment in my stay. I know this isn’t a 5-star luxury hotel but even with that in mind, it sure did find lots of ways to disappoint me.