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This hotel is perfectly located! It's just south of Seoul City Hall Square and west of Myeongdong. The subway station is only a few dozen meters from the lobby entrance, and Sejong-daero is right to the west. It's also not far from the major palaces and Namsan, so the location couldn't be better. The staff are very friendly, attentive, and welcoming. While the facilities might feel a bit more compact compared to newly built five-star hotels in China, they are well-maintained and perfectly adequate. Overall, it offers great value for money.

The bigger the hope, the greater the disappointment. By domestic hotel standards, this place is essentially an upgraded budget hotel in terms of hardware. Regarding the service, every staff member I encountered greeted me warmly and proactively. When my ride-share dropped me off at ground level, two attendants helped me carry my luggage upstairs. Its location is absolutely unbeatable, right in Myeongdong. It's very close to Lotte Duty-Free, Shinsegae Duty-Free, and the Nanta show. My final conclusion is: Is it worth over 5,000 won for two nights? I can only say that the Wyndham I stayed at in Busan for just over 700 won felt more like a five-star hotel in terms of amenities, and it only cost a third of what I paid here.

This is an older hotel. The lobby is on the 5th floor, and you then take an internal elevator to your room. The room decor is a bit dated. The larger suites are quite good, featuring a kitchen, dining table, and living room sofa. However, the smaller rooms are right by the entrance, facing the bathroom. If there's an odor from the toilet, you have to open the door to air it out, and the door can only be propped open with a chair. The windows are frosted, which is a bit awkward. Disposable slippers are in the wardrobe of the larger suites; I'm not sure if toothbrushes and toothpaste are provided, as I always bring my own toiletries when I travel. Extra beds and bedding are charged separately. There are no international power adapters, but the kitchen outlets work. The room comes with a fridge, washing machine, cutlery, and a dishwasher. Overall, the rooms are quite spacious, making it suitable for family trips. The hotel's location is excellent, right next to Hyundai Department Store and Coex. Across the street from the hotel, there are convenience stores and restaurants. Blue Bottle is located just a short walk and turn to the left after exiting the hotel. It's also very close to nearby luxury shops by taxi, perfect for a shopping spree.

Upon check in, we asked for a 2 twin beds room, without even checking by the staff, I already heard no. Then she asked me for my credit card, didn’t even mention how much limits she gonna hold. Anyway. During the stay, there were zero turn down services. I called and asked why and I was told that we had to request for it. First time hearing this from a Fairmont. Totally disappointed. The bathroom lights were flashing (a bit scary at night), light bulbs had to be replaced I guess, called someone to come take a look. Didn’t expect they didn’t even offer a room change. So I guess they came in to fix the light while we were out. On the day of checking out, I called to request for a late check out. Without checking, rejected me. I had to ask again and got an extra 30 mins. Standard check out time is 11am, which is already ridiculous, got extended to 11:30, what a joke. Will never stay here again and might even stay away from all Accor hotels.

Overall, I had a good stay, although I would recommend keeping expectations reasonable for a Novotel. The room was clean, comfortable, spacious, and bright with plenty of natural light. The bed had a good level of firmness, and both the pillows and duvet were very comfortable. However, I encountered two issues during my stay. First, there was a problem with the motion-sensor light near the entrance of the room. It was supposed to turn on when someone entered or walked by, but the sensor in my room seemed to malfunction. The light kept turning on by itself even when no one was moving nearby, and this happened dozens of times throughout the night. As someone sensitive to light while sleeping, this was quite disruptive. I contacted the front desk the next morning, and they quickly sent a technician who removed the sensor/light system. I really appreciated how efficiently the staff handled the issue, although unfortunately it had already affected my sleep for the entire night. Second, the bathroom floor and the area connecting the bathroom to the room were quite slippery when wet. Extra caution may be needed, especially for elderly guests or families with young children. Before check-in, I received an email informing me that the hotel swimming pool was under maintenance and that guests would need to use the pool at the neighboring Grand Mercure instead. However, during my actual stay, the swimming pool at the 4F Fitness Club was still available for use. The information was therefore somewhat inconsistent, although it did not negatively affect my stay. I also paid to use the sauna facilities. The area was clean and well maintained. The facilities consisted of one cold bath, one hot bath, and a dry sauna. There was no wet sauna or steam room, and I personally found the dry sauna temperature to be relatively mild. If the sauna is an important part of your stay, you may want to consider whether the facilities meet your expectations before paying the additional fee. Overall, the room itself was comfortable and spacious, and I was impressed by how quickly the staff responded when I reported the sensor issue. There were a few minor issues with the facilities and communication, but the stay was generally pleasant. A good hotel overall, just don't set your expectations too high.

Tiny little hotel room but it was clean and had everything we needed. The hotel pyjamas were an unexpected amenity and cute. Breakfast at the rooftop bar was especially tasty, with a supply of blankets, and beautiful views that made it one of our highlights. The lobby scales to weigh our luggage also helped alot with packing for our flights. The staff were friendly and helpful throughout our stay, and looked after our bags while we explored after checkout.

The hotel surroundings are nice, and the front desk staff speak basic English. On the first day, I found a midge on the curtains, but otherwise, the cleanliness was acceptable, and there was no drain smell from the bathroom. Disposable slippers were provided, but no toothbrush or toothpaste. Everything in the minibar, except for water, was chargeable. I booked a hotel in Gangnam because I was attending a concert at KSPO Dome. Pros: After the concert, it was usually easy to find a seat on the Express Line 9, and I could quickly reach Bongeunsa Station. There aren't many restaurants on the way back to the hotel, but there are several convenience stores. Cons: The walk from Bongeunsa Station to the hotel is really, really far, and you have to climb a gentle slope before descending! Cheongdam Station is about half the distance, but coming from Olympic Park, you'd need to transfer from Line 5 to Line 7, and Line 5 is usually much more crowded after events. Additionally, I had extended my stay through Trip.com before check-in, but the front desk initially thought I had only booked one night. After some communication, they found the extension order and processed it. However, on the second night, my room card stopped working and needed to be re-authorized. I hope the platform and the hotel can improve this issue.

The room is small and a little boring but you’re paying for the location, and it’s comfortable and clean. There’s a good beer bar, Seoulista, on the ground floor. There’s is an aerial walkway connected, which goes to Seoul Station. You can also use the metro Exit 7 (I think) but it will charge you just for walking through if you are coming from the AirPort Express. The breakfast arrangements are quite eccentric, but I had a good breakfast.

Excellent stay! The hotel was spotless, and the value for money was fantastic. I loved the thoughtful little welcome card. It's also super close to COEX, with supermarkets and bars all nearby.

Shocking! My first ever bad review goes to this hotel! 1. When we first arrived, I was pleasantly surprised by how big the hotel was. But then at check-in, they hit you with a ton of rules: no noise after a certain hour, you can't turn off the air conditioning – if you're cold, just turn on the floor heating? I honestly laughed out loud! The AC fan was roaring all night, and the soundproofing was terrible; you could clearly hear car doors shutting outside. 2. Even more shocking, the fire alarm in this building went off once at 1 AM, and then for a whole half-hour at 4 AM! Everyone was just standing around on the first floor in the middle of the night, staring blankly. It went off sporadically a few more times when it got light. The next morning, we asked the staff, and they said someone smoking had been taken to the police station. But I honestly don't really believe that, because it went off way too many times. Were people constantly trying to challenge the fire alarm or something!?! 3. We tried to book a hair spa via WeChat starting from the day before, but no one ever responded. No one responded in the morning either, and when we went to ask in person, it was all fully booked. Seriously, what's up with that?? We gave feedback on all these issues to the staff, but besides verbal apologies, there was absolutely no action taken to compensate or show regret. They have more demands for guests than for themselves, full of flaws yet they act like they're impenetrable. Absolutely a terrible review!!!