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The butler service attitude is very good and positive, the welcome fruit is super delicious, the takeaway needs the butler to help pick it up, very patient. The rented tram needs to be parked at the entrance, the housekeeper has a shuttle bus, and the response is very fast. The room is also very close to the beach, you can go to the infinity pool, it seems to limit the number of people, did not pay attention. The rooms are large and spacious and the private pool is very clean. The community environment is very good and quiet. Very close to Boundary Island, less food around

This guesthouse deserves the highest praise of my entire Hainan trip, surpassing all other ultra-luxury hotels I've stayed at! During our stay, we encountered Super Typhoon Kujira! Their emergency response capabilities were truly remarkable! Special mention must be given to butlers Xiao He and Wang Yang! Their service, attitude, and thoughtful consideration for our needs made our whole family feel truly at home! It also dispelled any fear we might have had during our stay due to Typhoon Kujira! They were incredibly responsive to our needs, and even when we didn't ask, they proactively considered various issues for us. To express their apologies for the power outage caused during our stay, they offered to waive one night's room rate, but we understood that this wasn't caused by the hotel and politely declined. They even upgraded our room during our stay! Absolutely fantastic!!

Today is our third and a last day at this wonderful, beautiful, and green hotel. Our booking included a transfer from the airport to the hotel. A very polite driver in a large minivan met us immediately upon exiting the airport in Sanya. Our journey was very comfortable. We highly recommend booking a transfer through the hotel. Before our arrival we contacted the hotel about the transfer. We were lucky – the Russian-speaking butler Anna quickly arranged everything and added us to the chat. From that moment the professional and helpful and just a wonderful girl Anna was always in touch, answering all our questions and requests and was always available throughout our stay. A big thank to Anna! The hotel grounds are spacious and beautifully maintained, surrounded by palm trees and beautiful greenery. Particularly impressive is the huge, well-kept lawn, which will remain green in the scorching sun. Every detail has been carefully thought out. The hotel is large, but very quiet and peaceful. Breakfasts are varied and delicious, both buffet and à la carte. Every day, there are six types of freshly squeezed juices, plenty of fruit and ice cream. Dishes from the à la carte menu are served quickly. They even have a durian soufflé on the à la carte menu. At 1:00 PM a small buffet snack is available at the western reception. Two coconuts with the hotel seal are provided daily in one room. We booked the Junior Bay Ocean Suite. It's a two-room suite with a larger balcony and a sea view. The room is fully equipped, including a Nescafé coffee machine, robes, slippers, a Dyson hairdryer, scales and more. There's a clothesline on the balcony, which is very convenient. I'm glad this hotel is eco-friendly: water is provided in paper bags, wooden toothbrushes, a wooden comb and paper packaging. The room was cleaned very thoroughly and twice a day! We have never seen anything like this anywhere else. Tea and coffee are refilled promptly. The free minibar is refilled every three days. Now about the sea: there are waves all the time, so there are very few swimmers. But we swam and loved the waves. The sandy beach is very clean, and the sea is a stunningly beautiful color. The beach is equipped with sun loungers and umbrellas, and you can always find one. The pools are great, but the depth is only 1.2 meters. This is convenient for children, as well as for non-swimmers. For those who can swim, the pools are shallow. The pools have two waterslides: one for very small children, one for older kids. Sun loungers are always available by the pool. Large beach towels are provided at the pools. There’s a tourist street outside the hotel just a 10-minute walk away with cafes and shops where you can try local food, tropical fruits, and even a shop selling durian, which you can also eat right there. We highly recommend this hotel. We'll definitely come back!

I traveled with my best friend and stayed at the hotel for two days, so I wanted to write a proper review. We didn't do any research before choosing Xiangshui Bay; we just picked this hotel when we saw it. We drove there ourselves, which was convenient. The hotel is about 700-800 meters from the street, located in a villa area. The butler had informed us of our license plate number beforehand, as other cars aren't allowed in this area. Upon entering the villa area, I was struck by how large it was, but it felt a bit deserted. The check-in area wasn't what I expected. Having stayed at Raffles Hotel before, I assumed it would be similar, but there were only two young men there to greet us. However, I must say that the two men who greeted us were incredibly patient, and they should have upgraded my room for free—it was a whopping 500 square meters! After check-in, the butler took us to our room, and wow, it was huge! It took several minutes to get there in the sightseeing vehicle. Now, let's talk about the hotel itself. For this price, the room was excellent value. While the hotel facilities weren't particularly new, they were comprehensive and very comfortable. We had such a pleasant stay that we didn't want to leave. The butler was always available, which was wonderful. The hotel's public areas were a bit messy, perhaps due to the heavy rain, but the overall scenery was nice. I wasn't very satisfied with the food; breakfast wasn't a buffet. The hotel has its own restaurant, but it seemed rather empty. It's better to eat outside the hotel; the seafood restaurant across the street is particularly delicious, with great taste and reasonable prices. For those who prefer a quieter atmosphere, this is a great place. Renting a car would be more convenient, as it's quite far from the hotel. I would definitely bring friends here again next time. ✌️

My ideal hotel: 1. **Smooth Communication**: Pele (the staff member) understood guests well; communication was perfectly fine. 2. **Comfortable Hardware**: Comfy bedding, a spacious bathroom, double sinks... The rooms, starting at 88 square meters, speak for themselves. The privacy design is excellent, and while the garden views aren't stunning, they're perfectly adequate. 3. **Rich and Delicious Breakfast**: Having experienced a breakfast with 7 different egg options, it would take a truly exceptional hotel to rival it... Absolutely fantastic! And they don't stop serving until 11 AM, even at 11:30 AM, there's still food available, which is really great. 👍👍 Of course, there's always room for improvement in the details of management: 1. **Bathroom Trash Can**: The trash can in the bathroom was a bit low-end – a stainless steel flip-top. It looked plain and ugly, and the flip-top made it hard to throw garbage in. 2. **Lack of Assistance**: The 'butler' who escorted us to our room didn't offer to help with our belongings (takeaway food) at all. The room introduction was also very perfunctory (perhaps because I'm an overweight mom with an underage child, looking like country bumpkins in the city, so there wasn't much joy in communication for them). 3. **Billiards Chaos**: Billiards required a reservation (for a billiard competition), but there was no one on-site to organize it. We waited as per our reserved time, but other guests were using the table, and we were told to communicate with them ourselves... Despite these minor flaws, the positives outweigh the negatives. I'll definitely go back next time I don't have the kids with me. Let the kids take their girlfriends there themselves in the future!

I was pleasantly surprised to find such a great value room during the summer holiday. The room was spacious and had a balcony. The front desk staff were very friendly and even provided complimentary breakfast. The swimming pool, while not huge, was perfectly adequate for the kids to have fun. The breakfast selection was rich and varied. It's also not too far from nearby attractions. All in all, I'm very satisfied.

The resort grounds are full of coconut trees, the pool is clean, and the greenery looks incredibly pleasant. The room was clean and spacious, and the bed was super soft – I had a great night's sleep. The breakfast spread was substantial, and the egg tarts were delicious. They also had sweet potato and corn balls, and the buffet was fully stocked. Both the lobby and outdoor areas were spotless, giving off a strong island holiday vibe. It's been raining in Lingshui these past few days, so the weather has been cool and refreshing, and the air quality is genuinely good.

Overall, I'm quite satisfied. I booked a room in the North Tower, and it wasn't as damp as I'd imagined, even though it wasn't on a high floor. The beach is right down the stairs, perfect for finding crabs and surfing. The front desk service was just average. The check-in process was robotic, I was just handed the room card without any explanation of my booked package benefits. Then I was told to add a WeChat contact person, and I had to inquire about each package benefit individually when I wanted to use it. Thankfully, the WeChat contact, housekeeping, and dinner restaurant staff were all very nice. Breakfast was a bit chaotic, with no one guiding or arranging seating, so you had to find your own spot. As a result, we ended up eating outdoors in an uncrowded area for two days, which was a bit uncomfortable. Oh, and the area around the hotel is genuinely desolate. To find food, we had to drive to Haiyun Plaza in Lingshui multiple times. Parking at the hotel entrance was also a mess.

This is a great hotel. Our sea-view room offered stunning ocean views right from the window. The breakfast was decent. The large bed room is perfect for a family with two adults and one child. It's incredibly convenient to take the kids to the beach for swimming and digging in the sand, as it's practically right there. The hotel's off-season prices are reasonable, making it a good choice for those looking to travel during non-peak times.

This hotel is peacefully located inside a residential area as an independent building, so it is far enough from the traffic and noise of the main road. The area has many amenities such as swimming pool, basketball courts, and it is a short walk to Perfume Bay. The bed is comfortable. The balcony is large and the upper floor rooms have a nice sea view up to Wanning coast and Fenjiezhou, it is beautiful at night. There is free buffet for breakfast, any many restaurants and shops in the road outside. Staff is helpful, and they let me charge my bike for free.